ICERTIS CONSULTANT
Capgemini · Mumbai · onsite · Posted 35d ago
Undisclosed4–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations
YOUR ROLE
In this role you will play a key role in:
- Work closely with the customers (Global Customer Base) to answer questions about features and capabilities of our product, Interact with customers on/off-site to work on new product enhancements and configuration changes, implement new changes by using functional skills on customer environments.
- Provide consultation on product features, review customer implementation and enhance the customer system for a better user experience.
- Develop knowledgebase articles/training materials for both customer and internal staff to help them to become self-sufficient.
- Provide technical functional expertise, guidance, mentorship to team members.
- Configure Icertis solutions to meet client-specific requirements.Collaborate with integration and technical teams to ensure seamless connectivity.
YOUR PROFILE
- 4 + years previous experience in an Application Support/Functional Consultant role.
- Minimum 23 full lifecycle Icertis implementations in a lead consultant role.
- Obtained ICI functional certifications
- Excellent communication and customer handling skills.
- Exposure to Windows Azure and Cloud Computing will be an added advantage.
- Deep understanding of customer support processes and tools. Ability to follow defined processes.
WHAT YOU''LL LOVE ABOUT WORKING HERE
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Sourced from naukri
Skills
Ux DesignCustomer SupportCloud ComputingCustomer HandlingApplication SupportcloudMicrosoft AzureArtificial Intelligence
About Capgemini
Capgemini
IT Services & Consulting
235k+
employees
1967
59 years old
Mumbai, Maharashtra
India
About
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
Industries
IT Services & ConsultingAnalytics & KPOBankingSoftware Product
Employee ratings
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Culture
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Career growth
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Work-life
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