IBM Sterling OMS Engineer ( L2/L3 Support)

Technical skills:

• Strong experience with IBM Sterling , Order Management System, including design, configuration, and development.
• Experience with SOAP and REST services for integration.
• Experience with custom database extensions, user exits, agents, and SQL functions.
• Strong analytical skills to analyze and debug production issues

• Experience in Supply Chain Management
• Familiarity with application servers like Websphere MQ or JBoss.

Responsibility from the Role :

Troubleshoot and resolve functional, deployment, and systemic issues, and provide ongoing support to end-users.

Configure core OMS modules and features, such as pricing, promotions, and inventory management, to meet client-specific needs.

Co-ordinate with stakeholders as and when needed for resolving incident and ensure they are resolved in given time.

Strong written and verbal communication skills to effectively communicate.