IBM i Product Support Intern

Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You'll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your Role And Responsibilities

We are looking for a motivated intern to join our IBM i Product Support team, assisting in delivering high-quality technical support for clients running critical business applications on the IBM i (AS/400) platform. This is an excellent opportunity for students interested in enterprise IT systems to gain hands-on experience with a stable, mission-critical operating system used by companies across the globe.

As a Product Support Intern, you will assist support engineers in investigating, diagnosing, and resolving technical issues, helping customers maximize the value of our IBM i-based solutions.

• Assist in diagnosing and resolving issues related to IBM i software, applications, and system tools.
• Work with support tickets to gather logs, system data, and steps to reproduce issues.
• Provide first-level support via email, ticketing systems, or live support (under supervision).
• Collaborate with senior engineers and development teams to escalate and track complex issues.
• Document common issues and create/update support knowledge base articles.
• Participate in internal training and shadowing sessions to build IBM i technical knowledge.
  
  

Preferred Education

Bachelor's Degree

Qualifications

Required technical and professional expertise

Required

• Currently pursuing or recently completed a degree in Computer Science, Information Systems, or a related field.
• Strong interest in technical support, enterprise systems, and customer service.
• Basic understanding of operating systems, networking, and database concepts.
• Good communication skills and attention to detail.
• Willingness to learn IBM i architecture, tools, and command line interface.
  
  

Preferred

Preferred technical and professional experience

• Exposure to IBM i (AS/400), RPG, CL, or DB2 is a plus.
• Familiarity with Customer Relationship Management (CRM) systems.