IBM Hiring: Technical Support Representative Intern

IBM Hiring: Technical Support Representative Intern 2026Pune, Mumbai, Chennai, Bangalore August 25, 2026 Full Time

Job Description

Launch your tech career with a global technology and consulting titan.

IBM is actively recruiting fresh graduates for the Technical Support Representative Intern role across multiple major hubs in India. This is a wonderful early-career opportunity for science and computer application graduates to work with enterprise-level tools, provide solutions to global clients, and learn from top industry experts.

Role Highlights & Quick Details

DetailInformationRole NameTechnical Support Representative InternLocationBangalore / Hyderabad / Chennai / Pune / Mumbai / Noida & Other CitiesEligibilityB.Sc / BCA (Computer Science, IT, or related streams)Batch2025 / 2026ExperienceFreshersStipend15,000 – 30,000 / Month

What You Will Actually Do

• Technical Troubleshooting: Provide frontline technical support and remote diagnostics for inbound customer inquiries, hardware/software errors, and network issues.
• Ticket Management: Log, analyze, track, and resolve user technical incidents while strictly adhering to internal Service Level Agreements (SLAs).
• Client Collaboration: Interact professionally with global enterprise users via chat, email, or voice to deliver comprehensive solutions and high customer satisfaction.
• Process Documentation: Document troubleshooting steps, maintain resolution logs, and share recurring technical insights with senior support teams.

Selection Process

IBM's recruitment process is designed to evaluate core technical competencies, problem-solving skills, and communication fluency:

1. Online Application: Submit your updated resume through the official IBM careers portal.
2. Online Assessment: Includes cognitive ability assessments, English language proficiency, and technical/coding fundamentals (depending on the exact track).
3. Interview Rounds: Technical interview covering OS fundamentals, networking basics, and troubleshooting instincts, followed by a behavioral HR round.

How to Apply

• Official Link:Apply Here – IBM Careers Portal
• Preparation Tip: Brush up on basic computer networking concepts, operating systems (Windows/Linux), and standard IT troubleshooting practices. Strong verbal and written English communication is essential.
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