Iam Support Engineer

Role & responsibilities

Purpose: Design and operate AI-driven, agentic workflows that automate identity governance, access management, and security operations while maintaining strong human oversight and compliance. Key Responsibilities 1) Familiarity with automation, workflows, and integrations (APIs, scripts, connectors) - Most importantly, exposure to AI/ML, copilots, or agentic systems (Im looking for someone with practical, not academic) 2) My personal note is this candidate should have a good understanding of how to build AI Products – Looking for someone who has already done 0->1, In my simple terminology – someone who knows what an AI product is (which is a combination of LLM + MCP + Infra + Security + UX + Governance) 3) Design AI-Driven IAM Workflows - Build agentic workflows to automate identity use cases such as access requests, JML exceptions, certifications, policy enforcement, and entitlement reviews. 4) Intelligent Access & Risk Analysis - Use AI to analyze identity, entitlement, and activity data to recommend approvals, detect anomalies, and highlight high-risk access patterns. 5) IAM, PAM & ITSM Integration -Integrate AI agents with existing IAM tools, PAM platforms, and ServiceNow to orchestrate end-to-end identity operations. 6) Human-in-the-Loop Governance - Implement guardrails where AI handles routine tasks, while sensitive IAM, PAM, and NHI decisions require human approval. 7) Workflow Optimization & Learning - Continuously improve automation based on audit outcomes, incident trends, and operational feedback. 8) AI Security, Compliance & Data Governance - Ensure AI workflows meet Playstation’s security, privacy, and compliance standards for identity and privileged access data.