IAM Support Engineer

ob Summary We are looking for an experienced IAM Operations/Support Engineer with hands-on expertise in One Identity Manager (OIM) to support and manage Identity & Access Management operations. The role includes handling daily IAM operations, incident and request management, change, problem management and ensuring SLA adherence. Role Descriptions: Provide L2/L3 support for One Identity Manager (OIM) platform Manage user lifecycle activities (Joiner, Mover, Leaver) Perform provisioning, de-provisioning, and access modifications Handle incidents and service requests within SLA timelines Support RBAC and access control requests Perform access reviews and certification activities Monitor job queues, workflows, and system health Troubleshoot provisioning failures and sync issues Collaborate with stakeholders and support teams Maintain documentation and support audit requirements Required Skills Strong hands-on experience in One Identity Manager (OIM) Knowledge of IAM concepts (JML, RBAC, workflows) Experience with ServiceNow or similar ticketing tools Knowledge of Active Directory and Azure AD / Entra ID Basic SQL and LDAP knowledge