IAM Engineer

About Position:

The IAM Engineer will support day-to-day Identity Access Management operations, focusing on Okta, Azure AD, MFA, and SSO. The role is responsible for user lifecycle management, access provisioning, application integrations, access reviews, and operational reporting while meeting defined SLAs.

• Role: IAM Engineer (Entra ID)
• Location: Pune
• Experience: 5 to 8 Years
• Job Type: Full-Time Employment

What You'll Do:

• IAM Operations Support
• Execute Joiner, Mover, and Leaver (JML) processes using the customer's HRMS as the single source of truth.
• Manage approximately 300 IAM tickets per month across P1–P4 priority levels while adhering to defined SLA commitments.
• Perform Azure AD (Microsoft Entra ID) and Okta administration, including:
• User management
• Group management
• Role assignments
• Policy administration
• Support Multi-Factor Authentication (MFA) and Single Sign-On (SSO) configurations for enterprise applications.
• Provide integration support for business applications and IT infrastructure.
• Access Governance Support
• Support and execute User Access Review (UAR) campaigns.
• Manage quarterly access review cycles:
• HiTrust Scope: Complete reviews within 60 days.
• SOX Scope: Complete reviews within 90 days.
• Assist with:
• Access remediation activities
• Certification follow-ups
• Audit evidence collection and documentation
• Reporting & Documentation
• Develop, maintain, and update IAM operational runbooks and procedures.
• Prepare and publish:
• Monthly Access Management Reports
• Monthly reports identifying users without MFA or operating under risk acceptance
• Support half-yearly compliance reporting related to access reviews and governance activities.
• Legacy Platform Support
• Provide operational support for Hitachi ID until its planned decommissioning.
• Ensure continuity of existing services and maintain support within agreed operational scope and business hours.

Expertise You'll Bring:

• Hands-on experience with:
• Okta (SSO, MFA, Enterprise Application Management)
• Microsoft Entra ID / Azure Active Directory
• Strong understanding of:
• Identity and Access Management (IAM) lifecycle management
• Joiner, Mover, and Leaver (JML) processes
• Authentication and authorization concepts
• Single Sign-On (SSO)
• Multi-Factor Authentication (MFA)
• Federation technologies including:
• SAML
• OAuth
• OpenID Connect (OIDC)
• Experience with ticketing and ITSM platforms such as:
• ServiceNow
• Equivalent enterprise ticketing tools
• Exposure to compliance frameworks and regulatory controls, including:
• SOX (Sarbanes-Oxley)
• HiTrust
• Other access governance and audit requirements
• Experience supporting:
• User Access Reviews (UAR)
• Audit preparation and evidence collection
• Compliance reporting activities
• Familiarity with SLA-driven support environments and ITSM processes.
• Strong operational and process discipline.
• Excellent written and verbal communication skills.
• Ability to work effectively in a structured, compliance-focused environment.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple priorities while maintaining high service quality and SLA adherence.

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers

Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.