I&P-GN - SONG - Service - Service Now- Manager

Job Summary:

You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance.

Areas of Work: Business Analyst/Functional Consultant – ServiceNow

Roles & Responsibilities: As part of these, you will drive the following:

• Management Consulting: Management consulting and business experience, with a strong focus on digital transformation, process re-engineering and service experience design.
• Project Management: Solid project/program management skills with the ability to communicate program progress, call out and manage risks in a clear and timely manner.
• Stakeholder Management: Develop and implement strategic plans, business models, and growth strategies that align with the client's vision and objectives. Stakeholder management across levels of seniority, technical aspects of delivery, team management (coaching, mentoring). Generate and present reports, findings, and recommendations to stakeholders and senior management in a clear and understandable manner.
• Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes.
• Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories.
• Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes.
• Process Optimization: Identify transformation opportunities in the existing processes and implement initiatives to address those opportunities to drive business outcomes.
• Data Analysis: Analyze data and financial information to provide insights and recommendations for improving business performance.
• Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc.
• Participate in practice-specific initiatives including creating points of view, creating reusable assets on CRM/contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc.
• Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies to enhance your consulting skills and contribute to the growth of the firm.