I&P-GN - SONG - Service - Salesforce Platforms- Manager

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?

Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Industries and Process Global Network SONG practice.

The practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing, Sales, and Services These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following

Spearhead the design and enhancement of customer service experiences on Salesforce, ensuring they align with client objectives.

Serve as a trusted advisor to clients, providing expert guidance on Salesforce strategy, architecture, and implementation.

Lead the creation of compelling business cases and value propositions for Salesforce solutions, aligning with client goals and driving ROI.

Lead pre-sales activities including client presentations, solution demonstrations, and responding to RFPs, to secure new business opportunities.

Leverage deep industry knowledge to provide tailored Salesforce solutions that address specific challenges and opportunities within the client's sector.

Lead the analysis and design/redesign of Customer Service processes to address bottlenecks and pain points effectively.

Serve as the governance point of contact in the project, overseeing and managing stakeholder expectations, addressing and resolving issues and risks, and ensuring project success through effective governance and oversight

Lead initiatives by developing points of view, creating reusable assets in the customer service space, analyzing industry research and market trends, and introducing innovative solutions.

Mentor and guide the team, ensuring high-quality deliverables and successful project outcomes.