I&P-GN - SONG - Service - Nice CX One- Manager

Job Summary:
You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.

Areas of Work:Nice CXone Contact Centre Solutions and Pre-Sales

As part of these, you will drive the following:

Use strong project management skills: Leverage good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables

Deploy understanding of technology and software development cycle:Apply critical thinking, resource management and problem-solving skills.

Create valid business cases:ROI generation and project management of solution deployment, being organized and comfortable planning several months in advance

Use strong and well-established record of accomplishment in designing and delivering Nice CXone solution: Strong project management skills in planning and coordination for timely delivery

Maximize critical thinking and problem-solving skills: Apply understanding of technology and software development cycle

Demonstrate relevant financial and budget competencies

MBA from a tier 1 institute (good to have)

8+ years- experience in project management or technically relevant occupation, experience in Contact Center or telephony industry.

Experience in leading at least 1 CCaaS/ Conversational AI end-to-end implementation/Solutioning a must (which involves integration with CRM as well as Agent screen pop) + Consulting experience