Agent
Jobs
Applied
Tracker
Profile
    1. Jobs for you
    3. Job

    Job · 21309519

    GURUGRAM · FULLTIME

    I&P - GN - SONG - Service - Google - Consultant

    Accenture

    Accenture

    Gurugram · onsite · Posted 4d ago

    Sourced fromNaukri
    Undisclosed6–11 yrsfulltimeGurugram

    Your match

    ?

    Sign in to see your match score, skill gaps & tailored resume.

    Section · 01

    About this role



    Job Summary
    As a Google CCAI Consultant within I&P GN SONG, you will work with clients to design, build, and implement customer experience and contact center initiatives using Google Cloud Contact Center AI. You will support solution design, platform implementation, migration, agile delivery, pre-sales, and practice development.


    Roles & Responsibilities
  1. Provide customer experience solutions using Google CCAI products including Dialogflow CX, Agent Assist, Insights CX, and the CCAI Platform.
  2. Lead or support design-thinking workshops that reshape client thinking about customer experience in contact center and customer care environments.
  3. Assess customer experience management capabilities, identify capability maturity, and co-create transformation roadmaps.
  4. Understand business requirements while keeping customer experience central to solution design.
  5. Work with Google technical teams and developers to translate user requirements into final solutions.
  6. Support CCaaS migration from legacy contact center solutions to new platforms.
  7. Deliver agile processes, continuous improvement, and continuous development.
  8. Support RFI and RFP activities, proofs of concept, client presentations, demonstrations, effort estimation, cost estimation, and reusable practice assets.


    9. Qualification

    Professional & Technical Skills
  9. Strong experience designing and delivering Google CCAI solutions and platforms.
  10. Understanding of the CCAI framework and integration with internal and external components.
  11. Experience working with business stakeholders across geographies with different priorities and requirements.
  12. Ability to work in high-paced, complex projects and understand industry-specific customer service processes, operations, and functional needs.
  13. Stakeholder-management skills, including issue and risk resolution.
  14. Understanding of end-to-end Google contact center transformation, customer experience architecture, and contact center architecture.
  15. Strong analytical, written, oral communication, facilitation, organization, and problem-solving skills.


    16. Additional Information
  16. The role requires a minimum of 6+ years of overall experience.
  17. The source also references 5+ years of experience working specifically with Google CCAI solutions.
  18. Locations include Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, and Chennai.

    19. Sourced from naukri

    Let the agent run this one for you.

    Tailored resume, auto-apply, and referral lookup — in under 2 minutes.

    Section · 02

    Skills

    Customer ServiceCustomer ExperienceAgileCustomer Carecontact centergoogle cloud platformcontact center solutionsBusiness Requirementsclient presentationsDialogflowAgile Deliverycontinuous developmentcloudArchitectureoperationsArtificial Intelligence

    Section · Company

    About Accenture

    Accenture

    Accenture

    IT Services & Consulting

    350k+

    employees

    1989

    37 years old

    Dublin

    Ireland

    About

    Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.

    Industries

    IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting

    Employee ratings

    73,428 reviews

    3.7/ 5

    Culture

    3.7

    Career growth

    2.8

    Work-life

    3.6

    Employees rate it well for

    Work Life Balance8779Work Culture7586Salary7496Learning5602Senior Management4852

    Find them on

    WebsiteLinkedInAmbitionBox reviews

    Job search guides

    • All 17,842 jobs in Delhi NCR
    • Auto-apply to jobs like this
    • Tailor your resume for this role
    • Naukri auto-apply, explained
    • How to find a job in India, fast