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    Job · 21309023

    BENGALURU · FULLTIME

    I&P-GN - SONG-DSMS-Customer Lifecycle- Consent-Consultant

    Accenture

    Accenture

    Bengaluru · onsite · Posted 4d ago

    Sourced fromNaukri
    Undisclosed5–10 yrsfulltimeBengaluru

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    Section · 01

    About this role


    Job Summary
    Accenture I&P is seeking an experienced Customer Lifecycle Manager - Consent to manage consent and preference programs, ensuring compliant and customer-centric communication practices.
    The role leverages customer data and MarTech platforms to drive a connected, always-on approach to consent and preference management - working closely with legal, compliance, and marketing teams to ensure all customer communications are compliant, personalised, and aligned to regulatory requirements.
    Roles & Responsibilities
  1. Manage Consent & Preference Programs:Own the end-to-end delivery of consent and preference management programs; ensure all customer communication practices are compliant with applicable privacy regulations and internal policies.
  2. Drive Customer-Centric Communication Strategy:Support the development of audience and data strategy to engage customers at the right time with the right message; leverage MarTech platforms to power always-on consent and lifecycle communications.
  3. Ensure Legal & Regulatory Compliance:Ensure full legal and regulatory compliance of all customer communications and consent-related marketing activities; liaise with Legal & Compliance teams on approval of activity plans.
  4. Optimise Ways of Working & Processes:Follow and evolve agreed processes to deliver the consent and lifecycle program effectively; identify opportunities for scalable and automated solutions to optimise resources and drive efficiency.
  5. Build Insights & Drive Optimisation:Leverage reporting and analytics to optimise consent and preference performance; identify opportunities for program improvement and differentiation through ongoing monitoring of customer data and insights.
  6. Manage Stakeholder Relationships & Agency Partners:Effectively partner with internal teams (Legal, Marketing, IT, Customer & Digital) and external agency partners to execute the consent program in line with the plan; apply strong influencing and communication skills across a complex stakeholder landscape.


    7. Qualification
    Professional & Technical Skills
  7. 5+ years of experience in digital and data-driven marketing; experience in lifecycle or consent/preference management advantageous.
  8. Strong understanding of consent management, privacy regulations, and compliance frameworks (e.g. GDPR, PDPA, or equivalent).
  9. MarTech literacy; experience leveraging MarTech platforms, DMPs, or CDPs (Adobe or equivalent desirable).
  10. Experience with customer segmentation, targeting, and audience buying and management.
  11. Campaign planning and delivery experience across digital marketing channels.
  12. Strong digital and customer analytics experience; ability to translate insights into optimisation actions.
  13. Exceptional project management skills and high attention to detail.
  14. Strong influencing and stakeholder management skills; experience working across complex, cross-functional environments.
  15. Excellent written and verbal communication skills.

    16. Sourced from naukri

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    Section · 02

    Skills

    Data StrategyCampaignmartechBuyingGdprsegmentationCustomer Segmentationcustomer analyticsAnalyticsCampaign PlanningProject ManagementRegulatory ComplianceCommunication SkillsLegalcompliancemarketingDigital Marketing

    Section · Company

    About Accenture

    Accenture

    Accenture

    IT Services & Consulting

    350k+

    employees

    1989

    37 years old

    Dublin

    Ireland

    About

    Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.

    Industries

    IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting

    Employee ratings

    73,428 reviews

    3.7/ 5

    Culture

    3.7

    Career growth

    2.8

    Work-life

    3.6

    Employees rate it well for

    Work Life Balance8779Work Culture7586Salary7496Learning5602Senior Management4852

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