GURUGRAM · FULLTIME
I&P GN - I&E - Comms & Media - Manager - Process Excellence-PE
Accenture
Gurugram · onsite · Posted 4d ago
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Undisclosed12–14 yrsfulltimeGurugram
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Section · 01
About this role
Practice:Accenture S&C- GN- Industry & Enterprise - Communications & Media
Career Level:Manager
Experience:7- 11 yrs
Career Level:Manager
Experience:7- 11 yrs
WHAT WE ARE LOOKING FOR:
- AI Transformation Advisory: AI transformation workstream leadership, AI use-case portfolio design, co-pilot and agentic operating model design
- AI Tooling and Platform Strategy:LLM platform evaluation, agent framework selection and build-vs-integrate decisions across enterprise AI stacks, with awareness of Communications & Media technology landscapes such as BSS/OSS, CRM, digital experience, content/media platforms and cloud/data platforms.
- Communications & Media Process Expertise (AI fluent):Deep knowledge of Communications & Media value chains, processes and operational pain points, with hands-on AI delivery in areas such as customer acquisition and care, content lifecycle and monetization, advertising, subscription management, network/service operations, field operations, digital channels, NextGen/Cloud Native BSS
- Process Excellence + AI: Process discovery, business process re-design (e.g. O2A, O2C, R2R, service operations), AI-enabled workflow redesign, Process Mining (Celonis/Signavio/Power Automate)
- Enterprise Function Transformation:AI-enabled redesign of customer care, B2B sales and marketing, digital channels, content operations, advertising operations, autonomous networks, service/network operations, field operations, and shared/enterprise functions.
- AI Value Architecture: Value identification, value case creation, benefits baselining and tracking, AI cost and consumption modelling
- Communications & Media Data & AI:Data strategy and AI-ready data products across customer, network/service, content, audience and advertising domains; data quality and governance; RAG and retrieval design.
- Agentic Workflows: Hands-on experience in multi-agent workflow design, human-in-the-loop design, agent guardrails, evaluation and observability
- AI CoE Design and Operationalization: Expertise in building governance structures, role navigation archetypes, build-vs-buy-vs-partner frameworks
- AI Maturity Assessment and Transformation Sequencing: Capability benchmarking, readiness scoring and investment prioritization
- Across all: AI Fluency (GenAI, RAG, agents), client-facing domain consulting, AI adoption and workforce change, Workforce Impact and AI Reskilling:experience in role-level augmentation and displacement analysis, reskilling pathway design, AI fluency uplift at enterprise scale
PRE-SALES SUPPORT EXPERIENCE:
- Active support on pre-sales activities resulting in contributing to proposals and RFP responses, helping shape solution approaches, participating in client presentations and orals, and supporting opportunity development alongside Senior Managers
Qualification
GOOD TO HAVE EXPERIENCE:
- Process Mining, RPA/IA (UiPath/Automation Anywhere)
- Low-Code/No-Code
- Platform fluency (Azure AI/AWS/GCP/Databricks)
- Enterprise platform context (SAP/Oracle/ServiceNow) linked to AI outcomes
- Product management, Communications & Media domain or AI certifications
- Prior Telecom or Media industry or relevant functional operating experience
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Section · 02
Skills
Automationcrmcelonisbusiness processAzure Aicloud nativeamazon web servicesContent Operationsautomation anywhereclient presentationsB2BAdvertising OperationscloudadvertisingB2B SalesArchitectureCustomer AcquisitionMicrosoft AzureArtificial Intelligence
Section · Company
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
Industries
IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting
Employee ratings
73,428 reviews
3.7/ 5
Culture
3.7
Career growth
2.8
Work-life
3.6
Employees rate it well for
Work Life Balance8779Work Culture7586Salary7496Learning5602Senior Management4852
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