Hyderabad :Junior Global IT HelpDesk/ Service Desk/ Analyst
Purechase India · Hyderabad · onsite · Posted 50d ago
Undisclosed1–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Own day-to-day operations of the IT Service/Helpdesk
Provides L1/L2/L3 technical support to global end users - diagnosing,
resolving, documenting hardware, software, OS, connectivity issues via phone, email, remote tools.
Microsoft 365 Fundamental
Provides L1/L2/L3 technical support to global end users - diagnosing,
resolving, documenting hardware, software, OS, connectivity issues via phone, email, remote tools.
Required Candidate profile
ITIL Foundation certificationMicrosoft 365 Fundamental
Sourced from naukri
Skills
L2 SupportServicenowitsmITILTicketing ToolsL1 SupportEmail SupportIT Service DeskSLACommunication SkillsIT HelpdeskHelpdeskService DeskIT SupportITIL CertifiedChat SupportVoice Support