Human Resources Transaction Delivery (Tier 2)

The Opportunity:

Under limited supervision, ensures the highest level of accuracy for data entered into HR data systems to ensure successful data audit, including date-sensitive changes and employee data. Avantor is looking for HR Tier 2 Analyst provides advanced support for HR-related inquiries and issues that require more specialized knowledge and expertise . They provide specialized support to employees and managers on topics such as benefits, payroll, employee relations, and HR systems. This role acts as a bridge between Tier 1 support and HR business partners / COE’s , escalating cases as necessary and ensuring efficient resolution of employee inquiries. This role involves managing and resolving HR service requests, analyzing HR data, performing research, preparing reports, and providing recommendations to improve HR processes and policies.    

 

HOW YOU WILL THRIVE AND CREATE AN IMPACT:     

R espond to HR questions on complex HR program s , policies and practices via multiple channels    

Educate and train employees on HR services available to them and encourage self-service on tools such as the HR Portal and other systems, when appropriate .   

Collaborate with HR Business Partners, Local HR and Centers of Excellence to resolve escalated cases  

Conduct in-depth investigations into employee issues and recommend appropriate actions  

Manage and execute HR complex hire to retire processing, ensuring accuracy and timeliness  

Escalate critical or unresolved issues to HR leadership or Tier 3 teams, providing detailed documentation and analysis.  

Provide training and guidance to Tier 1 representatives to enhance knowledge and skills  

Participate in HR projects and initiatives aimed at improving HR services and operations  

Advanced Employee Inquiries :  Address complex questions related to HR policies, benefits, and procedures that Tier 1 cannot resolve.  

Data Analysis: Compile, structure, and analyze HR data to identify trends and make data-driven recommendations.  

Reporting: Create comprehensive HR reports and dashboards for management.  

Compliance: Ensure compliance with labor laws and company policies.  

HR Systems Management:  Maintain and optimize HRIS and other HR-related systems.  

 

EXPERIENCE:  

Education:  Bachelor’s degree in human resources, Business Administration, or a related field. Advanced certifications (e.g., PHR, SHRM-CP) are a plus.  

Experience:  3-5 years of experience in an HR role, with a focus on data analysis and employee relations.  

SKILLS AND COMPETENCIES:  

Strong organizational skills and attention to detail  

Ability to work independently and as part of a team in a fast-paced environment  

Strong understanding of HR policies, procedures, and practices, including benefits administration, payroll, compliance, and employee relations  

Proven ability to handle sensitive HR issues and employee data with the highest level of confidentiality and professionalism.  

Strong working knowledge of Workday or other relevant HRIS systems  

Experience with service management solutions (e.g., ServiceNow)  

High proficiency in English language both written and spoken  

Proficiency in other regional language desirable    

 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.   The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.   We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com  and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Privacy Policy: We will use the personal information that you have submitted to us in order to consider your application for the relevant role.   Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd party non-solicitation policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation