Human Resources Specialized Services, Team Lead

Job Summary

Avantor is seeking a highly motivated and experienced Team Lead - Specialized Services to support the operations of the HR Shared Services Center. Reporting to the Supervisor - Specialized Services, the role is responsible for leading and overseeing the execution of HR Specialized Services transactions. The successful candidate will ensure the delivery of accurate, timely, and high-quality HR services, and driving continuous improvement in processes and systems.

Responsibilities

• Lead the Europe and AMEA Specialized Services team, ensuring the accurate and timely processing of HR transactions, including new hires, terminations, transfers, promotions, and benefits administration
• Ensure compliance with company policies, employment laws, and regulatory requirements.
• Monitor and analyze transactional processes to identify trends, issues, and opportunities for improvement.
• Collaborate with HR Business Partners, Payroll, IT, and other stakeholders to ensure seamless HR service delivery.
• Provide guidance and support to team members, fostering a positive work environment and promoting professional development.
• Develop and implement knowledge articles and best practices for transaction processing.
• Point of escalation for complex employee inquiries and issues escalated by the team.
• Prepare and present reports on team performance, transaction volumes, and service level agreements (SLAs).
• Participate in HR projects and initiatives as required.

Education

Bachelors degree in Human Resources, Business Administration, or a related field.

Experience

Minimum of 5 years of experience in HR Specialized services, with some supervisory or leadership role preferred.

• Strong knowledge of HR processes and best practices.
• Proficiency in HR Information Systems (HRIS) and Microsoft Office Suite.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong analytical and problem-solving abilities.
• Experience in process improvement methodologies such as Lean or Six Sigma is a plus.
• High proficiency in English language both written and spoken
• Proficiency in other regional language desirable

Skills and Competencies

• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Analytical and problem-solving abilities.
• Knowledge of local labor laws and regulations.
• Ability to work in a fast-paced and dynamic environment.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.