Human Resources Specialist

Company Description

Leap of Faith Nah, Leap of Creativity! THE LEAPFROG NETWORK is not your average ad agency - we are the cool experts in the marketing playground. They craft campaigns stronger than your coffee and have more ideas than coffee stains on their brainstorming whiteboard. Join us for a joyride through the world of witty campaigns and quirky concepts. THE LEAPFROG NETWORK is not in the business of blending in; we are here to make your brand stand out like a unicorn.

Position Summary

The HR Specialist will lead end-to-end people operations within our fast-paced, deadline-driven agency environment. In this role, you will act as a strategic partner to creative, account, and technical teams, executing core HR functions with high velocity. The ideal candidate has deep experience navigating the unique dynamics of agency life-balancing rapid talent acquisition, payroll accuracy, compliance, and burnout mitigation to keep our billable teams motivated and high-performing.

Key Responsibilities

1. High-Velocity Talent Acquisition & Onboarding

• Full-Cycle Recruitment: Lead full-cycle hiring for creative, strategy, account management, and technical roles, ensuring a pipeline of top-tier industry talent.
• Talent Branding: Partner with marketing and hiring managers to enhance candidate pipelines and optimize the time-to-hire metric.
• Onboarding Integration: Execute an efficient integration framework that accelerates time-to-productivity for all new hires.

2. Compensation & Payroll Operations

• Payroll Lifecycle: Manage and audit monthly payroll inputs (attendance, leaves, overtime, and performance-based bonuses) to ensure 100% accuracy.
• Benefits Oversight: Manage health, wellness, and statutory benefit programs customized to support.

3. Performance & Retention Management

• Agile Performance Reviews: Facilitate continuous feedback loops and structured appraisal frameworks aligned with project velocity and KPIs.
• Retention & Burnout Mitigation: Proactively identify signs of burnout and implement targeted wellness initiatives to maintain high morale and reduce turnover.
• Career Mapping: Map clear growth trajectories for creative and account teams to foster long-term internal growth.

4. Compliance & Employee Relations

• Labor Law Compliance: Ensure strict adherence to local labor laws and corporate governance.
• Conflict Resolution: Serve as an objective mediator for workplace grievances, managing employee relations fairly and confidentially.
• Policy Governance: Update and enforce agency-specific guidelines (e.g., client confidentiality, intellectual property, remote work rules).

5. HRIS & People Analytics

• Data Integrity: Maintain accurate real-time records in the HRIS, ensuring data security and confidentiality.
• Metrics & Reporting: Generate weekly/monthly metrics on headcount utilization, recruitment velocity, and attrition trends to help leadership make data-driven decisions.

Core Competencies & Qualifications

1. Experience: 3+ years of progressive HR experience, specifically within an advertising, digital marketing, PR, or creative agency environment.
2. Industry Knowledge: Deep understanding of agency structures, client-servicing dynamics, and billable vs. non-billable time metrics.
3. Technical Proficiency: Strong hands-on knowledge of HRIS and ATS (Applicant Tracking Systems) platforms.
4. Traits: Exceptionally organized, emotionally intelligent, resilient under pressure, and highly skilled at communicating with diverse, creative personalities.