Human Resources Operations Team Lead

Pretium is a specialized investment manager with ~$53B in assets under management (AUM) focused on real estate, mortgage finance, and corporate debt. Pretium manages more than 96,000 single-family rentals (SFRs) in the United States and has a   global   employee base of ~4,400.  

Pretium Enterprise Operations   India   P ri v a t e   L imited   (PES India), based in Bangalore, is integral to the growth, innovation, and transformation of Pretium’s global operating companies. With 700+ employees, PES India delivers with excellence, ownership, and a relentless focus on scalable growth.  

Job Description:  

About the role:  

The HR Operations Team Lead at PES India is a key delivery role within the HR function, responsible for executing and overseeing the day-to-day HR operations processes that keep the employee lifecycle running accurately and on time — from Day 1 to exit. This role ensures that the operational heartbeat of HR is consistent, compliant, and employee-centric.   We are looking for a detail-obsessed, process-driven, and dependable HR Ops Team Lead who can own their workstreams end-to-end, support and guide junior team members, and serve as the first point of operational escalation within the team. This role works closely with the HR Ops Assistant Manager and Manager, the HRBP, Finance, and external vendors to deliver seamless HR operations for our 700+ employees.  

What you will do at PES India:  

Employee Lifecycle Management  

Execute and oversee end-to-end HR operations across the employee lifecycle — onboarding, confirmations, transfers, promotions, role changes, and exits — ensuring accuracy and timeliness at every stage  

Coordinate weekly induction logistics and ensure every new joiner has a smooth Day 1 — system access, documentation, and orientation completed before they arrive  

Manage the offboarding process — exit documentation, clearance coordination, full and final settlement inputs, and real-time HRMS updates  

Prepare and issue all HR letters — offer, confirmation, transfer, promotion, and exit — with accuracy and turnaround speed  

Coordinate background verification (BGV) with vendors and ensure timely, accurate completion for all new joiners  

HR Documentation & Compliance  

Maintain accurate, audit-ready employee records across both physical and digital systems  

Ensure compliance with company HR policies and applicable statutory requirements; flag gaps proactively to the Assistant Manager  

Support internal and external HR audits with well-organised documentation and trackers  

Assist in updating HR policy documents and process SOPs as directed by the HR   leadership  

Payroll & Attendance Support  

Compile and validate monthly payroll inputs — attendance, leaves, shift data, arrears, and variable pay — and share with the payroll processing team on time, every cycle  

Track leave balances, attendance records, and shift schedules; resolve discrepancies before they become payroll errors  

Coordinate with Finance and the payroll vendor to ensure smooth monthly cycles; flag exceptions and unresolved issues to the   Assistant Manager  

Benefits Administration  

Manage the end-to-end medical insurance process — enrolments, additions, deletions, claim coordination, and annual renewal support  

Administer other employee benefits including shift allowances, weekend allowances, and any other applicable benefits programmes  

Serve as the first point of contact for employee benefit queries; resolve with speed and clarity; escalate complex cases appropriately  

Coordinate with benefits vendors — track SLAs, follow up on pending items, and flag performance issues to the   Assistant Manager  

HRIS & Data Management  

Ensure all employee data in Workday is accurate, up-to-date, and aligned with organisational standards   always  

Prepare standard HR reports, MIS dashboards, and data extracts for the HR team and leadership — on time and in the right format  

Identify opportunities to improve data quality and reporting processes; flag automation or efficiency ideas to the   Assistant Manager  

Maintain strict adherence to data privacy, confidentiality, and information security requirements  

Employee Query Management  

Respond to employee queries on HR policies, processes, benefits, and documentation — promptly, accurately, and with a helpful tone  

Maintain a query log to track recurring themes and surface them to the HRBP or Assistant Manager for policy-level intervention  

Support HR initiatives, engagement activities, and culture programmes with operational and logistical coordination  

Team Support & Process Oversight  

Guide and support junior HR Ops team members on day-to-day execution – reviewing their work, answering process queries, and ensuring quality and consistency  

Serve as the first point of escalation within the team for operational issues before they are raised to the Assistant Manager  

Contribute to process documentation, SOP maintenance, and continuous improvement initiatives within the HR Ops function  

What we are looking for:  

Must-ha ve  

6–10 years of experience in HR Operations or an HR generalist role with strong ops exposure  

Hands-on experience managing employee lifecycle processes end-to-end — with a track record of ownership, not just support  

Proficiency in Workday — prior experience with HCM, Absence, and Reporting modules strongly preferred  

Strong MS Office skills — especially Excel (pivot tables, VLOOKUP, data validation) and PowerPoint  

Experience coordinating payroll inputs and benefits administration  

Working knowledge of Indian statutory compliance requirements — PF, ESI, Gratuity, POSH, Shops & Establishment Act  

High attention to detail — someone who finds errors before anyone else does  

Good communication skills in English, both written and verbal  

Good to have  

Experience working in a GCC, shared services, or fast-paced multinational environment  

Exposure to ServiceNow or a ticketing / query management system  

Familiarity with data visualisation tools (Tableau, Power BI, or similar)  

Prior experience supporting or guiding junior team members  

Education  

MBA/PGDM in HR   ( preferred)  

Bachelor’s degree   with strong relevant experience will also be considered  

Perks & Benefits:  

We believe great people deserve to be taken care of – here’s what working at PES India looks like beyond the job:  

Competitive Compensation –   Market-aligned salary with performance-linked bonus  

Shift & Weekend Allowances –   Additional allowances over and above fixed salary  

Insurance Coverage   –   Group   health cover   for self and family + term and personal accident cover for self  

Hybrid Flexibility –   3 days on-site, 2 days   remote  

Career Growth –   A growing organisation where strong ops talent gets noticed and moved up