Human Resources Executive

HR Executive – SIVAARA (Health & Wellness Brand)

Location: West Delhi, New Delhi - On-site

Experience: 3–5 years (preferably in telesales / call center / D2C / BPO setup)

Employment Type: Full-time

About SIVAARA

SIVAARA is a fast-growing health & wellness company building a strong presence in South India through performance-driven telesales and COD operations.

We run a high-intensity, metric-focused operation:

• Large volume of incoming leads every day
• Multi-language telesales team (Tamil, Telugu, Kannada, Malayalam, etc.)
• Strong focus on discipline, accountability, performance, and culture
• Structured processes for sales, logistics, inventory, HR, and compliance

We already have clear SOPs and systems for most departments. Now we want a dedicated HR Executive who can own the people side of SIVAARA and build a strong HR function end-to-end.

Role Overview – What You'll Own

You will be the only full-time HR Executive fully dedicated to SIVAARA operations.

Your job is to make sure:

• The right people join us
• The right culture is maintained
• The right systems are followed daily

You'll work closely with the Founder and handle HR across Sales, Logistics, Inventory, MIS, QA, and Support teams.

Key Responsibilities

1. Hiring & Manpower Planning

• Own end-to-end recruitment for:
• Telesales agents (multiple languages)
• Team Leaders / Managers
• NDR / Verification / Retention teams
• Logistics, Inventory, MIS, and Support roles
• Build and manage a steady hiring pipeline so that:
• We never run short of agents
• Replacements are planned in advance
• Coordinate with local consultants, job portals, walk-ins, and referrals.
• Create clear JD templates, screening criteria, and selection processes for each role.

2. Onboarding, Training & Confirmations

• Design and run a structured onboarding process:
• Documentation, background checks (where required)
• Explaining SIVAARA's processes, culture, and expectations
• Coordinate with Training / Operations to:
• Track agents through training, test call period, and probation
• Maintain clear records of:
• Joining dates, training status, confirmation status, and exits

3. Attendance, Discipline & HR Operations

• Own daily attendance, late-coming, and absenteeism tracking
• Ensure all policies are actually followed:
• Shift timings
• Breaks
• Phone submission / data security norms
• Leave policies
• Prepare and share discipline reports with Operations & Management.
• Co-ordinate with accounts/finance for monthly payroll inputs:
• Present days, LOP, incentives data (from MIS/Operations)

4. Performance, Incentives & HR Analytics

• Work with MIS / Operations to:
• Understand key performance metrics (DR, AOV, sales, productivity, etc.)
• Map them to incentive policies already designed
• Ensure incentive policies are communicated clearly to all teams.
• Help management identify:
• Top performers for growth and promotions
• Consistently low performers for PIP or exits
• Share monthly HR dashboards: headcount, hiring vs attrition, probation status, PIP list, etc.

5. Policy, Compliance & Documentation

• Implement and maintain:
• Appointment letters, NDAs, HR policies, warning letters, exit formats, etc.
• Handle:
• Confirmations, warnings, suspension letters, exits and full & final coordination
• Ensure:
• Basic compliance with labour laws, working hours, and internal policies
• Assist management in implementing:
• POSH policy
• Grievance redressal mechanisms

6. Culture, Conduct & Conflict Management

• Maintain a high-performance, respectful, and no-politics environment.
• Act as a neutral point of contact for:
• Employee grievances
• Escalations within teams
• Identify negative behavior patterns early (toxicity, repeated policy breaks, attitude issues) and work with Operations to address them.
• Support in recognition programs:
• Agent of the month
• Consistency awards
• Referral incentives

You'll Fit Well If You:

• Have minimum 1-3 years of HR experience, preferably with:
• Call centers / BPOs / telesales processes
• D2C / COD-based businesses (bonus)
• Are comfortable working in a high-volume, fast-paced sales environment.
• Are strong in:
• Recruitment (frontline + mid-level)
• Attendance & discipline management
• Policies, letters, and documentation
• Can speak Tamil/Hindi or English fluently (other South Indian languages are a plus).
• Are assertive, fair, and consistent
• You're friendly but firm
• You can say no when needed
• Are comfortable working closely with the Founder and taking ownership instead of waiting for instructions.

Good To Have

• Experience using KEKA
• Worked earlier with telesales / collections / EdTech / fintech / health / BPO teams
• Basic understanding of:
• Incentive structures
• Performance-linked HR
• Shift and roster management

What We Offer

• Opportunity to build the HR function of a growing health & wellness brand
• Direct access to Founder & Core Leadership
• A culture that values:
• Ownership
• Discipline
• Performance
• Long-term growth for loyal and capable people
• Competitive salary + performance-based rewards

How to Apply

If this sounds like the kind of responsibility you enjoy, apply by filling this form: https://form.jotform.com/262504337003042