Human Resources Coach I
Caterpillar Inc · Bengaluru · onsite · Posted 7d ago
Undisclosed2–7 yrsfulltimeSourced from
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About this role
Job Summary
Responsibilities
What you will have
Skills desired
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
We are seeking a skilled Human Resources Operations Coordinator to join our team who will have the opportunity to champion our IND-India HR Service Center .
The incumbent would be providing customer support through various communication methods to Caterpillar employees, Managers, the HR community, In-Country teams and Centres of Expertise on human resource related issues. This is the first Customer Services assignment followed by a position with more Human Resource exposure. The Incumbent should be comfortable working in shifts.
The preference for this role is to be based out of Bangalore, India.
Responsibilities
- Serves as initial point of contact for customers by receiving incoming requests via multiple methods for human resource related information.
- Verifies each request for completeness based on agreed SLAs, tracking and documenting requests and resolving requests through various communication methods.
- Resolves customer requests by use of knowledge, FAQ database, scripts, tools, computer systems and necessary resources.
- Reviews and research and follow up requests identifying complex or problematic requests and directing appropriate issues to appropriate HR groups i.e. In-Country/BU HR etc.
- Meets established quality and volume goals (SLAs) by gathering complete information, providing accurate information, entering accurate data into required systems, and maintaining prompt response rates.
- Must posses knowledge in Workday and Service Now tool.
- Participates in continuous improvement activities identifying areas for process simplification and efficiency. Ensures every customer interaction is positive by providing consistent information in a courteous, friendly demeanour.
What you will have
- The position manages the completion of its own work assignments and coordinates work with others.
- Support in the development of Standard Work documentation
- Advanced proficiency in MS Word, Excel and Power Point Presentation.
- Working experience in HR Shared Service is mandatory with minimum 2 years (mandatory)
- Should be willing to Work from Office
- Experience in developing standard work process documentation
- 5 Days work from office
Desired: Candidates must possess interest in learning one international language.
- Language capability: German or Spanish
- Experience in Power BI
Skills desired
- Business Process Improvement : Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities. Level Basic Understanding: - Explains the rationale for using BPI methodology. - Identifies the main steps in a BPI project such as defining the existing structure. - Describes BPI key considerations such as establishing process owners. - States the major roles involved in business process management.
- Information Capture : Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner. Level Working Knowledge: - Follows defined procedures to document all routine information. - Identifies relevant established standards, policies and practices. - Fulfills routine information capture needs in own area. - Uses automated tools to capture, organize and archive relevant information. - Cites examples of different types of relevant information that need to be captured.
- Service Excellence : Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Level Working Knowledge: - Provides a quality of service that customers describe as excellent. - Resolves common customer problems. - Responds to unexpected customer requests with a sense of urgency and positive action. - Provides direct service to internal or external customers. - Documents customer complaints in a timely manner.
- Accuracy and Attention to Detail : Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Level Working Knowledge: - Accurately gauges the impact and cost of errors, omissions, and oversights. - Utilizes specific approaches and tools for checking and cross-checking outputs. - Processes limited amounts of detailed information with good accuracy. - Learns from mistakes and applies lessons learned. - Develops and uses checklists to ensure that information goes out error-free.
- HR: Policies, Standards and Procedures : Knowledge of human resource function; ability to uphold the organizations and industrys standards, procedures and policies regarding human resources management. Level Working Knowledge: - Analyzes policy and standards documentation and ensures organizational compliance. - Maintains a specific set of standards and associated HR procedures. - Communicates and refers potential exceptions upward for review and approval. - Assists in the development and implementation of specific procedures. - Provides feedback for the improvement of HR procedures.
- Human Resources Operations : Knowledge of human resources (HR) policies, operational processes and considerations; ability to implement HR related tasks, processes, and projects to ensure that day-to-day operations run smoothly. Level Basic Understanding: - Compiles a list of major services provided by HR professionals. - Identifies key policy compliance issues in HR operations. - Discusses HR processing procedures and administration principles. - Describes key responsibilities and scopes of the HR operations function.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceCustomer SupportGaugesbusiness processprocess documentationbusiness process managementhuman resourcesPolicy ComplianceCustomer ComplaintsPower BiHR OperationsoperationsAdministrationWordcompliance
About Caterpillar Inc
Caterpillar Inc
Industrial Machinery
7.3k+
employees
1925
101 years old
Bangalore / Bengaluru, Karnataka
India
₹14L PA avg
Avg at Caterpillar Inc
About
Caterpillar Inc is a global leader in manufacturing construction and mining equipment, engines, and turbines, addressing industry needs for efficient, sustainable solutions.
Industries
Industrial MachineryEngineering & Construction
Employee ratings
10 reviews
4.1/ 5
Culture
3.7
Career growth
3.1
Work-life
3.6
Employees rate it well for
Company Culture41Work-Life Balance41
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