Human Resources Business Partner

Assistant Manager - HRBP (BPO Operations)

Company: Teleperformance

Location: Hyderabad

Experience: 5-8 Years

Industry: BPO / ITES / Contact Center

Role Purpose

The Assistant Manager - HRBP will partner with business and operations leaders to drive people strategies, employee engagement, performance management, employee relations, retention initiatives, and workforce effectiveness across assigned BPO business units.

Key Roles & Responsibilities

Strategic HR Business Partnering

• Partner with Operations Managers, Senior Managers, and Delivery Leaders to drive HR initiatives aligned with business goals.
• Support workforce planning, manpower optimization, and organizational effectiveness.
• Provide HR guidance to business leaders on people-related matters.

Employee Relations & Grievance Handling

• Manage employee grievances and disciplinary matters in a timely and professional manner.
• Conduct investigations related to employee concerns, misconduct, and policy violations.
• Ensure a positive employee experience and maintain a healthy work environment.

Attrition & Retention Management

• Analyze attrition trends and identify root causes.
• Drive retention initiatives to improve employee engagement and reduce voluntary turnover.
• Conduct stay interviews, exit interviews, and action planning sessions.

Performance Management

• Support goal setting, performance reviews, and employee development initiatives.
• Work closely with Operations Managers to manage low-performance cases and PIPs.
• Track productivity and performance metrics to identify improvement opportunities.

Employee Engagement

• Conceptualize and execute engagement activities, rewards & recognition programs, and wellness initiatives.
• Conduct floor walks, skip-level meetings, focus group discussions, and pulse surveys.
• Foster a high-performance and employee-centric culture.

HR Analytics & Reporting

• Prepare and present HR dashboards covering attrition, absenteeism, engagement, and hiring metrics.
• Provide actionable insights to business leaders through data analysis.
• Monitor HR KPIs and recommend improvement plans.

Talent Management

• Partner with Talent Acquisition teams to ensure timely closure of open positions.
• Support onboarding and induction programs for new hires.
• Identify high-potential employees and succession planning opportunities.

Compliance & Policy Management

• Ensure compliance with labor laws, company policies, and internal audit requirements.
• Maintain employee documentation and HR records.
• Support ISO, compliance, and client audits as required.

Stakeholder Management

• Build strong relationships with Operations, Training, Quality, and Support functions.
• Act as a trusted advisor to business leaders on employee and organizational matters.
• Drive change management and organizational development initiatives.

Desired Candidate Profile

Qualification

• MBA/MSW in Human Resources or related discipline.

Experience

• 5-8 years of HRBP/HR Generalist experience.
• Minimum 3 years supporting BPO/ITES/Contact Center operations.
• Experience handling employee populations of 500+ employees preferred.

Skills Required

• HR Business Partnering
• Employee Relations
• Attrition Management
• Employee Engagement
• Performance Management
• Stakeholder Management
• Conflict Resolution
• HR Analytics & Reporting
• Labor Law Compliance
• Change Management
• Advanced Excel & HRMS knowledge

Need BPO industry experienced candidates only