Human Resources Analyst

Job Description

Job Title - Analyst – Identity Verification & Investigation Operations

Location - Noida

Shift - Non-standard - US and UK

• Function - Human Resources Operations / Background Verification (BGV) / Employee Screening/ O2O
• Role Purpose - To manage end-to-end identity verification operations by coordinating candidate-facing activities, verification workflows, investigation processes, vendor interactions, exception management, and audit compliance. The role serves as a critical link between candidates, verification vendors, HR teams, and internal stakeholders to ensure timely, accurate, and compliant identity verification outcomes
• Key Responsibilities -
• Frontline Operations (Candidate Verification Support)
• Verification Initiation
• Generate biometric identity verification requests for candidates
• Capture and validate candidate demographic information including name, email address, mobile number, employee ID, and role details
• Ensure data accuracy prior to initiating verification workflows
• Candidate Communication
• Send biometric verification links through approved communication channels
• Provide support and guidance to candidates regarding verification completion requirements
• Address candidate queries related to verification processes
• Verification Tracking & Monitoring
• Monitor verification link delivery status and completion rates.
• Track pending, incomplete, and expired verification requests.
• Follow up with candidates to ensure timely completion.
• Link & Workflow Management
• Manage expired, failed, or unused verification links.
• Regenerate and resend verification requests when necessary.
• Maintain candidate verification records and status updates.
• Stakeholder Coordination
• Coordinate with HR, recruiters, onboarding teams, and candidates.
• Escalate unresolved issues impacting onboarding timelines.
• Provide periodic status reports on verification progress.
• Investigation Operations (Verification & Adjudication)
• Verification Review
• Review verification results received from third-party verification vendors.
• Assess biometric authentication outcomes and supporting evidence.
• Validate completeness and integrity of verification documents.
• Investigation & Exception Handling
• Investigate verification mismatches, failures, and anomalies.
• Perform root cause analysis for verification exceptions.
• Coordinate re-verification activities where required.
• Manage cases involving fraud indicators, identity discrepancies, or incomplete submissions.
• Result Validation
• Evaluate verification outcomes against defined policies and thresholds.
• Recommend pass, fail, or escalation decisions based on investigation findings.
• Ensure adherence to company standards and regulatory requirements.
• Vendor Management
• Liaise with external verification partners regarding case resolution.
• Track vendor SLAs and turnaround times.
• Support issue resolution and continuous process improvements.
• Reporting & Audit Compliance
• Maintain investigation logs and transaction records.
• Ensure audit-ready documentation for all verification cases.
• Prepare operational dashboards and compliance reports.
• Support internal and external audits as required
• Key Deliverables
• Timely completion of candidate verification processes.
• Accurate verification result adjudication.
• Reduced verification turnaround time.
• Effective management of verification exceptions.
• Compliance with audit and regulatory requirements.
• Maintenance of complete audit trails and investigation records.
• Required Skills & Competencies
• Functional Skills
• Background Verification (BGV) Operations
• Identity Verification Processes
• Investigation & Case Management
• Candidate Lifecycle Management
• Vendor Management
• Audit & Compliance Controls
• Documentation & Record Management
• Technical Skills
• MS Excel
• Success Factors and Web based ATS Systems
• Data Analysis & Quality Checks
• Behavioural Competencies
• Strong analytical and investigative mindset.
• Attention to detail and data accuracy.
• Excellent stakeholder management skills.
• Effective communication and customer service orientation.
• Ability to manage multiple cases simultaneously.
• Problem-solving and decision-making capability.
• Preferred Experience
• 1– 4 years of experience in Background Verification, Employee Screening, HR Operations, Risk Operations, Investigations, Fraud Prevention, or Compliance Operations.
• Experience working with third-party verification vendors.
• Familiarity with biometric identity verification technologies and digital onboarding processes.
• Key Performance Indicators (KPIs)
• Verification completion rate.
• SLA adherence.
• Investigation turnaround time.
• Exception resolution rate.
• Data accuracy percentage.
• Audit compliance score.
• Candidate experience/satisfaction score.
• Vendor SLA compliance.