Human Resource Team Lead

1. Job Summary

Lead the Expatriate Management section, ensuring full compliance with visa/immigration regulations, seamless administrative operations, accurate payroll coordination, and effective policy implementation for expatriate staff. The HOS is accountable for the end-to-end lifecycle of expatriate employees, from on boarding and visa processing to daily operations, payroll inputs, and exit management.

2. Key Responsibilities

A. Visa, Immigration & Compliance Management:

1. Accountability: Oversee all visa-related processes including Form-C registration, E-FRRO (Residence Registration/Permit), visa extensions, and dependent visa documentation.

2. Government Liaison: Attend meetings with government authorities and manage compliance for new employment visas and exit procedures.

3. Vendor Management: Manage notary service vendors and monitor other visa-related services (passport/address changes).

4. Risk Management: Handle disciplinary actions, grievance cases, and emergency support (visa/travel/health cases) in coordination with HQ HR and HODs.

B. Expatriate Administration & Operations

1. On boarding & Offboarding: Manage expatriate onboarding (including training coordination with HQ & Training Team) and final settlement/exit management.

2. Attendance & Access Control: Oversee daily attendance monitoring, access rights (ID cards, SharePoint), and attendance gap clearing. Ensure accurate data flow to HRIS and Payroll teams.

3. Vendor & System Management: Monitor OSS vendor attendance and days calculation; manage PMS system updates for both expatriates and OSS vendors.

4. Travel & Leave Management: Manage home leave, international travel, and business visa invitations (FHH/OSS). Coordinate with HQ for travel policies and handle stranded employee cases (e.g., flight cancellations).

C. Payroll & Financial Coordination

1. Payroll Inputs: Compile and submit Expats monthly payroll inputs to the Payroll team, ensuring accuracy in attendance, leave, and business visa allowances.

2. Reimbursements: Oversee visa fee reimbursements, bank-related works, and pending salary processing.

3. Tax & Compliance: Manage tax portal registrations, ITR filings for expatriates, and KYC updates for banks/SIM cards.

D. Policy, Strategy & Team Leadership:

1. Policy Implementation: Execute expatriate policies (leave regulations, marriage/bereavement leave, bonus rules) in alignment with HQ guidelines and local labor laws.

2. Process Optimization: Lead digitalization/AI projects, EMS system optimization, and Keystone projects to improve operational efficiency.

3. Stakeholder Management: Act as the primary contact for HODs, HQ HR, and internal departments. Provide administrative contact training and maintain the BL Team Contact List.

4. Team Supervision: Direct and support the section team (Visa, Admin, Payroll specialists) to ensure SLA adherence and accurate data management.

3. Required Skills & Qualifications

A. Hard Skills:

1. Immigration & Compliance: Deep knowledge of local visa regulations (Form-C, E-FRRO, Residence Permits) and government liaison procedures.

2. HR Operations & Payroll: Proficiency in end-to-end expatriate administration, including attendance tracking, payroll input compilation, and tax filing (ITR) coordination.

3. Vendor Management: Experience in managing third-party vendors (Notary, Travel, OSS) and negotiating service levels.

4. Data & Systems: Strong capability in HRIS/PMS systems, SharePoint management, and data reconciliation. Experience with digitalization projects is a plus.

5. Financial Acumen: Ability to manage reimbursements, cost codes, and financial reporting for expatriate budgets.

B. Soft Skills:

1. Leadership & Accountability: Proven ability to take full accountability (A) for section outcomes and lead a multi-functional team.

2. Stakeholder Management: Excellent communication skills to coordinate with HODs, HQ (Headquarters), and external government bodies.

3. Problem-Solving: Ability to handle complex cases such as stranded employees, disciplinary grievances, and emergency visa/travel issues.

4. Attention to Detail: Critical for payroll accuracy, visa documentation, and compliance reporting.

4. Experience:

1. Minimum 6+ years of experience in Expatriate Management, HR Operations, or Immigration Compliance.

2. Prior experience in a leadership or supervisory role (Section Head/Manager level) is preferred.

3. Experience working in a multinational environment with HQ support is highly desirable.

5. Key Performance Indicators (KPIs)

1. 100% Compliance in visa/immigration filings (with zero penalties).

2. Accuracy and timeliness of payroll inputs and reconciliation reports.

3. Efficient resolution of expatriate grievances and emergency cases.

4. Successful implementation of digitalization/policy optimization projects.