Human Resource Services Lead-BPS

Job Summary


Responsibilities

• Participate in governance and daily operational reviews, providing valuable insights and recommendations for process improvements.
• Monitor dashboards and service health metrics, such as SLA/KPI performance, to ensure adherence to established standards and identify areas for improvement.
• Handle escalations at the second level, resolving complex issues and ensuring timely resolution.
• Oversee workforce planning and capacity management, ensuring adequate staffing levels to meet business demands.
• Drive continuous improvement and automation initiatives, streamlining processes and enhancing operational efficiency.
• Ensure end-to-end service delivery performance across HR processes, including HRSD, Talent, TA, and Total Rewards.
• Collaborate with cross-functional teams and stakeholders to align HR operations with business objectives.

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