Human Resource Representative

Acts as the first contact for HR inquiries (through phone, chat, or e-Request).

Role is empowered to support and perform activities required to enable HR business processes and drive a best in class Employee Experience. Takes a broad perspective to problems and spots new, less obvious solutions.

Identifies key issues and patterns from partial conflicting data.

Requires full proficiency gained through job-related training and considerable on-the-job experience to perform a range of tasks under limited supervision.

Acts as a resource for colleagues with less experience.

This role required that you gain proficiency through on-the-job training and experience. You need either deep skills in this discipline or knowledge of a range of processes, procedures, and systems.

You also need a broad understanding of the job and know how to apply knowledge and skills to complete assigned tasks.

You should understand how your team works with others to accomplish objectives and be able to exchange detailed, complicated information with other team members.

It is your responsibility to evaluate analytical or scientific problems in unusual situations and select solutions based on established procedures. You will serve as an informal resource on operational, administrative, data organization, or coordination tasks for less experienced team members with no direct supervisory responsibilities. Your performance will impact the quality, timeliness, and effectiveness of your own work and your teams work. You should be able to modify work practices and processes to achieve results and or improve efficiency.

Responsibilities

Duties, projects, tasks, and activities you would be responsible for in this role
Acts as primary point-of-contact for HR inquiries (via phone, chat, and e-Request), identifying and delivering solutions to employees and People Leaders
Delegates and escalates queries as appropriate, but remains responsible through completion
Tracks progress, and provides continuous feedback to requestors on status of their queries
Engage in improving Knowledge Base and Case Management content for their assigned discipline, based on experience
Supports oversight of service operations by responding to service demands as they arise (e.g., volume of calls, staff absence, chat and e-Request queries, etc.)
Engages in and drives overall continuous improvement processes (e.g., to reduce inquiry volume)