Human Resource Outsourcing Delivery

Experience & Leadership

• 18-20 years of progressive experience in Human Resources Outsourcing (HRO), HR Shared Services, or Global Business Services environments, with demonstrated success in leading large-scale global delivery operations.

• Proven expertise in managing end-to-end Hire-to-Retire (H2R) processes, including Talent Acquisition, Core HR Administration, Talent Management, Learning & Development, Performance Management, Payroll, Compensation, and Employee Lifecycle Services.

• Strong track record of leading multi-location, multicultural teams and delivering operational excellence across global customer engagements.

Language & Communication

• German language proficiency at B2.2 level or above is mandatory, with the ability to effectively engage with native German-speaking stakeholders across verbal and written communication channels.

• Excellent business communication, executive presentation, negotiation, and stakeholder management skills.

Transformation & Technology

• Demonstrated experience in driving HR transformation initiatives, service delivery modernization, process standardization, and operational excellence programs.

• Strong understanding of HR technology platforms such as Workday, SAP SuccessFactors, Oracle HCM, ServiceNow HRSD, and related enterprise ecosystems.

• Experience leveraging Automation, Analytics, Artificial Intelligence (AI), Robotic Process Automation (RPA), and Agentic AI capabilities to improve service outcomes and operational efficiency.

Business & Financial Acumen

• Experience owning service delivery governance, contractual commitments, SLA/KPI management, financial performance, and account profitability.

• Strong analytical, problem-solving, risk management, and decision-making capabilities with a customer-centric mindset.

• • HR Outsourcing (HRO) and HR Shared Services
• • Global Hire-to-Retire Operations
• • HR Service Delivery Transformation
• • Global Delivery Management
• • Workforce Administration and Employee Lifecycle Management
• • Talent Acquisition and Onboarding Services
• • Talent Management and Performance Administration
• • Learning and Development Operations
• • Payroll and Compensation Administration
• • HR Governance, Risk and Compliance
• • Service Delivery Excellence and Operational Governance
• • Business Process Re-engineering and Standardization
• • Automation, Analytics and Cognitive Operations
• • Artificial Intelligence and Agentic AI in HR Services
• • Global HCM Platforms (Workday, SAP SuccessFactors, Oracle HCM)
• • ERP, Workflow and Service Management Technologies
• • Customer Experience and Employee Experience Improvement