Human Resource Operations Lead

Key Responsibilities:

1. HR Operations & Service Delivery

• Lead end-to-end HR operations including onboarding, offboarding, employee lifecycle management, documentation, payroll coordination, leave & attendance management, HR data management, and HR systems administration.
• Ensure timely, accurate, and seamless delivery of HR operational services.
• Act as the primary escalation point for complex HR operational issues.
• Establish and monitor service levels (SLAs) to drive operational excellence.
• Build scalable HR operational processes and service delivery models that support the evolving needs of a growing GCC.

2. Governance, Compliance & Risk Management

• Establish governance, review mechanisms, and operational controls across all HR processes.
• Develop and maintain SOPs and process documentation
• Ensure compliance with applicable labour laws, statutory requirements, company policies, and audit requirements.
• Lead HR compliance activities by maintaining statutory compliance calendars and ensuring adherence to regulatory and internal governance requirements.
• Plan, coordinate, and manage internal and external HR audits, ensuring audit readiness through robust documentation, timely closure of audit observations, and implementation of corrective actions.
• Monitor regulatory changes and drive implementation of relevant process updates.
• Identify and mitigate operational and compliance risks.

3. Process Excellence & Continuous Improvement

• Drive process standardization, automation, and continuous improvement initiatives.
• Leverage technology and digital tools to improve efficiency and employee experience.
• Monitor service quality and operational performance through defined metrics and dashboards.

4. Data, Reporting & Insights

• Ensure integrity, accuracy, and confidentiality of employee data and HR records.
• Develop and maintain dashboards and reports
• Generate insights and recommendations to improve operational effectiveness and decision-making.

5. GCC Capability Building

• Build scalable HR operational frameworks to support GCC growth
• Drive post-entity creation HR operational initiatives, including implementation of HR policies, statutory registrations, HR compliance frameworks, HRIS setup and optimization, payroll governance, employee documentation, and operational readiness.
• Establish and continuously enhance HR operating models, SOPs, SLAs, and governance mechanisms to support business growth and operational maturity.
• Reduce dependency on individual resources through process standardization, documentation, cross-training, and knowledge management practices.
• Partner with HRBPs, COEs, Finance, IT, and global stakeholders to deliver a consistent employee experience and strengthen operational governance.
• Drive a culture of operational excellence, accountability, and continuous improvement within the HR function.

Experience

• 6-9 years of progressive HR Operations experience.
• Experience in a Global Capability Center (GCC), or a fast-growing organization is preferred.
• Hands-on experience in HR compliance, statutory requirements, governance, and internal/external HR audits.
• Experience in setting up or scaling HR Operations, particularly during post-entity creation or organizational growth phases, will be highly preferred.

Skills & Competencies

• Strong HR Operations and employee lifecycle management expertise
• Knowledge of Indian labour laws, statutory compliance, and audit requirements
• Experience in process governance, controls, and service delivery management
• Experience in HR compliance, audit management, and operational governance.
• Experience in setting up and scaling HR Operations for a growing organization or GCC.
• HR systems/HRIS expertise, data management, and reporting capabilities
• Process improvement, automation, and digital mindset
• Strong stakeholder management, problem-solving, and analytical skills