Human Resource Manager

JOB DESCRIPTION

Location: Ahmedabad

Join the Pioneers of Online Grocery in India

At bigbasket, we are transforming the way India shops for everyday essentials. As a pioneer in online grocery, we continue to redefine convenience through our rapidly expanding quick commerce business, bringing groceries to customers in as little as 10 minutes across 100+ cities.

Backed by the trust and legacy of the Tata Group, we combine technology, operational excellence, and a customer-first approach to build one of India's leading e-commerce and quick commerce businesses.

We are looking for an experienced Human Resources Manager to partner with business leaders, strengthen people practices, and drive HR excellence across our store operations in Ahmedabad.

Key Responsibilities

1. Strategic HR Business Partnership

• Partner with business and functional leaders to understand business priorities and align HR strategies with organisational goals.
• Provide strategic HR guidance on workforce planning, organisational effectiveness, and people-related challenges.
• Act as a trusted advisor to business leaders, supporting decision-making and driving business performance through effective people practices.

2. Employee Relations, Industrial Relations and Labour Compliance

• Manage employee relations and industrial relations matters across store operations, ensuring timely and effective resolution of grievances and disputes.
• Ensure compliance with applicable labour laws, statutory requirements, and company policies.
• Guide and support the HR Operations team in handling employee grievances, disciplinary matters, investigations, and other employee-related issues in accordance with legal requirements and internal processes.
• Proactively identify employee relations risks and implement measures to minimise legal exposure and operational disruptions.

3. Workforce Planning and Contractual Workforce Management

• Drive workforce planning and manpower deployment in line with business requirements and operational priorities.
• Oversee bulk hiring initiatives and manage contractual workforce requirements across stores.
• Partner with Operations and staffing vendors to ensure workforce availability, productivity, and adherence to contractual and statutory obligations.
• Monitor workforce metrics, including headcount, attrition, absenteeism, and manpower costs.

4. Talent Management and Performance Management

• Drive talent reviews, succession planning, performance management, and leadership development initiatives.
• Identify critical talent and capability gaps and develop strategies to strengthen the talent pipeline.
• Support organisational design, role clarity, and capability building in line with business growth.

5. Employee Engagement and Retention

• Develop and implement employee engagement initiatives to improve employee experience, morale, and retention.
• Analyse employee feedback and attrition trends to identify improvement areas.
• Build a positive and performance-driven work culture across operational teams.

6. Change Management and Organisational Development

• Support organisational restructuring, business transformation, and change management initiatives.
• Facilitate effective communication and implementation of organisational changes across teams.
• Drive initiatives that strengthen organisational effectiveness and align people practices with evolving business needs.

7. HR Analytics and Process Excellence

• Use HR dashboards, analytics, and key performance indicators to monitor workforce trends and measure the effectiveness of HR initiatives.
• Drive data-backed decisions to improve productivity, retention, workforce planning, and employee experience.
• Standardise HR processes and ensure consistent implementation of policies and practices across locations.

8. Team Leadership and Stakeholder Management

• Lead, mentor, and develop a team of Zonal HRBPs, Cluster HRBPs, and HR Generalists, as applicable to the organisational structure.
• Establish clear priorities, performance expectations, and accountability within the HR team.
• Collaborate closely with Operations, Legal, Compliance, Talent Acquisition, and other internal stakeholders to address business and people priorities.

Who Are We Looking For?

• 12+ years of progressive HR experience, including at least 5 years in an HRBP or similar leadership role.
• Graduation or post-graduation from a reputed institution.
• Strong experience in employee relations, industrial relations, labour law compliance, and HR operations.
• Proven experience in managing contractual workforces, bulk hiring, and large-scale frontline or blue-collar employee populations.
• Experience supporting multi-location operations, preferably across retail, e-commerce, quick commerce, logistics, or manufacturing.
• Demonstrated ability to partner with senior business leaders and influence stakeholders across organisational levels.
• Experience managing and developing HR teams across multiple locations.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to operate effectively in a fast-paced, high-growth business environment.

What Success Looks Like

• Strong labour compliance and effective management of employee relations matters.
• Improved workforce availability, employee engagement, and retention.
• Effective management of contractual manpower and bulk hiring requirements.
• Consistent implementation of HR policies and processes across stores.
• A capable HR team that partners effectively with Operations to support business growth.

Join bigbasket and help shape the future of quick commerce in India.