Human Resource Manager

Key Responsibilities

• Recruitment & Manpower Planning: Manage end-to-end recruitment; plan manpower requirements; recruit delivery executives, drivers, warehouse staff, supervisors, customer support staff, and office employees; source candidates; screen and coordinate interviews; maintain a candidate pipeline; reduce hiring turnaround time.
• Employee Onboarding: Manage joining formalities, document collection and verification, background verification where applicable, induction, policy communication, department/location allocation, and employee master data.
• Workforce & Attendance Management: Monitor daily attendance and absenteeism; track late coming, leave, overtime, and availability; coordinate manpower shortages; handle repeated absenteeism; maintain shift/workforce records.
• Payroll & Salary Coordination: Coordinate monthly payroll with Finance/Accounts; verify attendance, leave, overtime, incentives, deductions, and new joiners; submit payroll inputs on time; handle salary queries; coordinate revisions and incentives.
• Employee Relations: Handle grievances and workplace concerns; maintain healthy employee-management relationships; resolve conflicts and disciplinary issues; conduct counselling; support employee engagement and retention.
• HR Policies & Compliance: Implement HR policies; ensure applicable labour and statutory compliance; coordinate PF, ESI, Professional Tax, Labour Welfare Fund and other requirements; maintain records; support audits and inspections.
• Performance Management: Coordinate appraisals; define KPIs with department heads; monitor performance and disciplinary matters; identify training needs; support productivity improvement.
• Training & Development: Identify training needs; coordinate induction and job-specific training; organize development programs; maintain training records.
• Employee Discipline: Ensure policy compliance; handle disciplinary actions; issue warnings/notices where required; maintain disciplinary records; promote a professional work environment.
• Exit Management: Manage resignations and exits; conduct exit interviews; coordinate notice periods and clearances; coordinate Full & Final Settlement with Finance; maintain separation records.

Industry Responsibilities

• Delivery executives and field staff recruitment.
• Driver and fleet-related manpower requirements.
• Warehouse and sorting staff recruitment.
• Hub/branch manpower planning.
• Shift-based workforce management.
• High-volume recruitment during peak seasons.
• Attendance and attrition control.
• Employee productivity monitoring.
• Coordination with Branch Managers, Operations Managers, and Hub Managers.
• Rapid replacement of employees who leave unexpectedly.