Human Resource Manager

The Senior HR Manager will be responsible for building, standardizing, auditing, and continuously improving HR operations across the organization.

This individual will serve as the primary owner of:

• HR Operations
• HR Compliance & Governance
• HR Policies & Procedures
• HR Documentation & Templates
• Employee Lifecycle Management
• Performance Management
• Compensation Administration
• Employee Relations
• Training & Development
• HR Audits
• Recruitment Operations Governance
• Multi-Location HR Management

The successful candidate must be highly organized, process-oriented, compliance-focused, and capable of creating scalable HR frameworks that support organizational growth.

Important

This is a hands-on leadership role.

The selected candidate will be expected to personally create policies, procedures, templates, forms, HR programs, training materials, compliance documentation, KPI frameworks, onboarding programs, and operational processes while also managing and developing the HR team.

Key Responsibilities

HR Operations & Administration

Lead and manage:

• Day-to-day HR operations
• Multi-location HR administration
• Employee lifecycle management
• HR service delivery
• Personnel records management
• HR process standardization
• Employee documentation governance
• HR audits and operational reviews
• HR process improvement initiatives

Ensure consistency across all offices and business units.

HR Compliance & Governance

Develop, maintain, and audit compliance with:

• Shops & Establishment Act
• EPFO
• ESIC
• Professional Tax
• Labor Welfare Fund
• POSH Regulations
• Payroll compliance requirements
• Statutory registers and records
• Employee documentation requirements
• Labor law compliance obligations
• Maintain audit-ready HR documentation and records at all times.

HR Policies, Procedures & Documentation

Develop, implement, maintain, and periodically update:

Policies

• Employee Handbook
• Leave Policy
• Attendance Policy
• Work From Home Policy
• Recruitment Policy
• Referral Policy
• Compensation Policy
• Promotion Policy
• Performance Management Policy
• POSH Policy
• Information Security Policy
• Data Privacy Policy
• IT Asset Usage Policy
• Anti-Harassment Policy
• Whistleblower Policy
• Conflict of Interest Policy

Documentation & Templates

Create and maintain:

• Offer Letter Templates
• Appointment Letters
• Employment Agreements
• NDA Agreements
• KPI Acknowledgment Forms
• Incentive Plan Documents
• Training Acknowledgments
• Probation Review Forms
• Performance Review Forms
• PIP Documentation
• Exit Documentation
• Employee Forms
• HR Checklists
• HR SOPs and Process Documents

Employee Lifecycle Management

Recruitment & Onboarding

Oversee:

• Headcount approvals
• Job requisition process
• Offer management
• Candidate documentation
• Background verification process
• Onboarding programs
• New hire documentation
• New hire orientation

Employment

Manage:

• Probation reviews
• Employee confirmations
• Performance reviews
• Promotions and transfers
• Employee engagement programs
• Employee relations matters
• Career development initiatives

Separation

Oversee:

• Resignations
• Exit interviews
• Clearance procedures
• Full & Final Settlement coordination
• Relieving letters
• Experience letters
• Exit compliance

Compensation & Payroll Administration

Lead and coordinate:

• Payroll inputs and payroll review
• Compensation documentation
• Salary structure maintenance
• Increment and promotion documentation
• Incentive administration
• Compensation benchmarking support
• Payroll compliance and recordkeeping

Performance Management

Develop and manage:

• KPI Frameworks
• Goal-Setting Programs
• Monthly Performance Reviews
• Mid-Year Reviews
• Annual Performance Reviews
• Individual Development Plans (IDPs)
• Performance Improvement Plans (PIPs)
• Create and maintain all associated templates and documentation.

Training & Development

Establish and manage:

• New Hire Training Programs
• Department-Specific Training Plans
• Leadership Development Programs
• Compliance Training Programs
• POSH Training
• Security Awareness Training
• Cybersecurity Awareness Training

Maintain:

• Training Calendars
• Training Records
• Certification Trackers
• Training Completion Reports

Employee Relations

Lead and support:

• Employee grievance resolution
• Workplace investigations
• Conflict resolution
• Disciplinary processes
• Employee counseling and coaching
• Employee engagement initiatives
• Workplace culture programs

Recruitment Operations Governance

Partner with the HR Recruiting Lead to establish and improve:

• ATS Compliance Standards
• Recruiter KPI Frameworks
• Candidate Ownership Policies
• Recruiting SOPs
• Submission Tracking Processes
• Incentive Programs
• Interview Tracking Processes
• Quality Assurance Procedures
• Recruiting Process Documentation

HR Reporting & Analytics

Develop and maintain:

• Headcount Reports
• Attrition Reports
• Recruitment Dashboards
• Attendance Reports
• Leave Utilization Reports
• Payroll Summary Reports
• Training Compliance Reports
• Employee Engagement Metrics
• HR KPI Dashboards
• Provide monthly and quarterly leadership reports.

Multi-Location Expansion & HR Infrastructure

Support organizational growth by:

• Establishing HR processes for new office locations
• Standardizing HR operations across locations
• Developing scalable HR frameworks
• Supporting office expansion initiatives
• Ensuring compliance consistency across all locations

Team Leadership

Lead, coach, mentor, and develop:

• HR Executive
• HR Recruiting Lead
• Recruiting Team (through Recruiting Lead)

Responsibilities include:

• Goal Setting
• Coaching & Mentoring
• Performance Management
• Process Enforcement
• Team Development
• Resource Planning
• Succession Planning

Required Qualifications

Education

Required:

• Bachelor's Degree in Human Resources, Business Administration, Management, Commerce, Psychology, or related discipline.
• MBA in Human Resources, Preferred
• PGDM in Human Resources, Preferred
• Professional HR Certifications, , Preferred

Required Experience

Mandatory

• 10+ years of progressive HR experience.
• Minimum 5 years managing HR teams.
• Experience supporting organizations with 50500 employees.
• Experience building HR processes and programs from the ground up.
• Experience creating HR policies, procedures, employee handbooks, and documentation.
• Experience conducting HR audits and compliance reviews.
• Experience managing employee relations and disciplinary matters.
• Experience managing onboarding, offboarding, and employee lifecycle programs.
• Experience implementing performance management systems.

Highly Preferred

• IT Staffing industry experience.
• US Staffing industry exposure.
• IT Services or Technology Consulting experience.
• Multi-location HR management experience.
• Experience supporting offshore recruiting organizations.
• Experience with CEIPAL ATS or similar ATS platforms.

Technical Skills

HR Operations

• HR Process Design
• HR Documentation
• Employee Lifecycle Management
• Performance Management
• HR Audits
• Compliance Management

Compliance

• EPFO
• ESIC
• Professional Tax
• Shops & Establishment Compliance
• POSH Compliance
• Payroll Compliance

Systems & Tools

• CEIPAL ATS (Preferred)
• HRIS Platforms
• Microsoft Office Suite
• Advanced Excel
• Document Management Systems

Soft Skills

• Strong Leadership Skills
• Excellent Written and Verbal Communication
• Policy Drafting Expertise
• Exceptional Organizational Skills
• Strong Attention to Detail
• Problem Solving & Critical Thinking
• Conflict Resolution
• Coaching & Mentoring
• Process Improvement Mindset
• Ability to Influence Across Departments
• Strong Documentation Skills

Why Join Us?

• Opportunity to build and shape a growing HR organization.
• Direct exposure to executive leadership.
• Lead HR operations across multiple locations.
• Drive meaningful process improvements and organizational development.
• Play a key role in scaling a fast-growing staffing and consulting business.
• Build long-term HR infrastructure and people programs that directly impact company growth.