Human Resource Manager

Job Description

About Just Dial

Justdial Limited is India's leading local search and digital business discovery platform, founded in 1996 and headquartered in Mumbai. The company connects millions of users with businesses across categories such as restaurants, healthcare, education, travel, home services, and more through its website, mobile application, and voice-based search services. A subsidiary of Reliance Retail Ventures Limited since 2021, Justdial operates across major cities in India and employs approximately 13,000 people. With a strong digital presence and an extensive business database, the company continues to help consumers find reliable local businesses while enabling enterprises to expand their reach through digital marketing and lead generation solutions. For more information about the company, you can visit the 'About Us' page of our website www.justdial.com

Position Overview:

The HR Branch Head will be responsible for managing the end-to-end HR function at the branch, ensuring seamless execution across Talent Acquisition (TAG) and Talent Management (TMG) functions. The role involves leading teams, partnering with business stakeholders, and driving HR initiatives that enhance employee experience and organizational effectiveness.

Key Responsibilities:

1. Talent Acquisition Group (TAG):

• Lead and manage the TAG team to ensure timely fulfillment of branch hiring requirements across all functions.
• Define and implement effective sourcing and selection strategies aligned with business needs.
• Monitor key recruitment metrics such as time-to-fill, offer-to-join ratio, and recruiter productivity.
• Drive adherence to recruitment governance, process compliance, and quality of hires.
• Collaborate with business leaders to forecast manpower requirements and ensure effective workforce planning.

2. Talent Management Group (TMG):

• Oversee the complete employee life cycle from onboarding to exit, ensuring a consistent and positive employee experience.
• Drive Performance Management System (PMS) processesgoal setting, reviews, and feedback sessions.
• Plan and execute employee engagement activities aimed at enhancing motivation, retention, and culture building.
• Manage grievance handling, conflict resolution, and disciplinary procedures with fairness and discretion.
• Partner with corporate HR to drive CSR initiatives and branch-level HR communication programs.
• Ensure all HR policies, statutory norms, and compliance standards are effectively implemented.

3. Stakeholder Management:

• Act as a strategic HR partner to branch business and functional heads.
• Build strong relationships with internal stakeholders to ensure smooth HR operations.
• Collaborate with regional and corporate HR teams to align branch HR practices with organizational priorities.
• Provide data-driven insights and recommendations to support business decisions.

Key Skills & Competencies:

• Strong leadership and team management capabilities.
• Deep understanding of HR operations, processes, and policies.
• Excellent communication, interpersonal, and stakeholder management skills.
• Analytical and problem-solving mindset with focus on process improvement.
• Ability to manage multiple priorities and deliver in a fast-paced environment.
• High level of integrity, empathy, and confidentiality.

Qualifications & Experience:

• MBA/PGDM in Human Resources or equivalent.
• 8–12 years of progressive HR experience, including at least 3–5 years in a leadership or branch HR role.
• Exposure to both Talent Acquisition and Talent Management functions is essential.
• Experience in managing HR for a multi-functional or large workforce setup preferred.

Performance Indicators (KPIs):

• Timely achievement of branch hiring targets.
• Offer-to-joining conversion ratio and hiring process efficiency.
• Branch attrition rate and engagement index.
• Timely completion of PMS cycles and feedback sessions.
• Turnaround time for grievance resolution.
• HR compliance and audit adherence at branch level.