Human Resource Manager

We are looking for an experienced HR Manager to manage the complete employee lifecycle for our luxury jewellery retail store. In a high-value retail environment where trust, presentation, and customer service directly drive success, you will play a key role in maintaining smooth staffing operations, regulatory compliance, and a highly motivated sales and support team.

Key Responsibilities

• Recruitment & Onboarding: Source, interview, and hire floor sales staff, billing counter staff, security personnel, goldsmiths/karigars, and support teams. Conduct rigorous background checks and trade tests for specialized technical roles.
• Workforce & Shift Management: Oversee daily attendance, shift planning, rotational offs, overtime, and seasonal staffing requirements during peak festival and wedding seasons.
• Payroll & Statutory Compliance: Process monthly salaries, sales incentives, and statutory compliances (PF, ESI, Professional Tax, Shops & Establishment Act, Gratuity).
• Store HR Policies & Integrity: Implement retail SOPs, cash/stock handling protocols, vault access rules, and security/loss prevention guidelines.
• Training & Development: Organize structured training programs covering product knowledge (gold purity, hallmarking, diamond basics), soft skills, upselling, and safety protocols.
• Employee Relations & Performance: Manage performance appraisals, incentive structures, grievance handling, engagement activities, and end-to-end exit formalities.
• Security & Admin Coordination: Partner with external security agencies for guard deployment, manage staff protocols respectfully, and oversee administrative needs such as uniforms and ID card management.

Candidate Profile & Requirements

• Experience: 3 to 8 years of proven HR experience in Retail, Gems & Jewellery, or Hospitality.
• Education: Graduate (BBA/B.Com/BA) required; MBA / PGDM in HR or Retail Management preferred.
• Technical Skills: Hands-on expertise in PF/ESI compliance, payroll processing, and shift scheduling.
• Key Traits: High integrity, strong conflict-resolution skills, and familiarity with high-value retail store environments.