Human Resource Manager

1. Manpower Planning & Recruitment

Plan manpower requirements across all restaurant outlets in coordination with Operations and Management.

Handle end-to-end recruitment for restaurant and corporate positions.

Build and maintain a reliable talent pipeline for both operational and managerial roles.

Coordinate interviews, selection, reference checks, offer letters, and joining formalities.

Ensure timely closure of critical vacancies, particularly for restaurant operations.

Develop relationships with recruitment agencies, hospitality institutes, job portals, and other talent sources.

2. Employee Onboarding & Documentation

Manage complete onboarding and joining formalities for new employees.

Ensure proper documentation, employee records, contracts, and statutory requirements.

Conduct HR induction and communicate company policies, procedures, code of conduct, and employee benefits.

Maintain accurate and updated employee master data across all outlets.

3. Attendance, Leave & Payroll Coordination

Monitor attendance, shifts, leave, weekly offs, late marks, overtime, and absenteeism.

Coordinate with outlet managers and the accounts/payroll team for accurate monthly payroll processing.

Verify payroll inputs including attendance, incentives, deductions, overtime, new joiners, exits, and salary revisions.

Address employee queries related to salary, attendance, leave, and benefits.

4. Employee Relations & Grievance Handling

Act as the primary HR point of contact for employees across outlets.

Handle employee grievances, disciplinary matters, conflicts, and workplace concerns fairly and confidentially.

Maintain positive employee relations and a healthy workplace culture.

Ensure appropriate documentation and process adherence for disciplinary actions and employee exits.

5. Performance Management

Implement and monitor performance appraisal processes across the organisation.

Work with department heads and outlet managers to establish KRAs/KPIs.

Track probation confirmations, performance reviews, promotions, increments, and performance improvement plans.

Identify high performers and support career development and internal growth opportunities.

6. Training & Development

Identify training requirements across restaurant teams.

Coordinate onboarding, service, behavioural, leadership, and other relevant training programs.

Work with Operations to improve employee capability, productivity, service standards, and retention.

Maintain training records and evaluate training effectiveness.

7. HR Policies & Processes

Develop, implement, and continuously improve HR policies and SOPs.

Ensure consistent implementation of HR policies across all outlets.

Maintain clear processes for recruitment, attendance, leave, performance, disciplinary actions, transfers, promotions, and exits.

Regularly review HR processes to improve operational efficiency and employee experience.

8. Statutory Compliance

Ensure compliance with applicable labour and employment laws and statutory requirements.

Coordinate with external consultants, payroll teams, and management wherever required.

Maintain necessary statutory records and documentation.

Ensure timely compliance relating to applicable PF, ESI, Professional Tax, Shops & Establishments requirements, gratuity, minimum wages, and other applicable regulations.

9. Employee Engagement & Retention

Develop employee engagement initiatives across restaurant teams.

Monitor employee satisfaction, absenteeism, attrition, and retention trends.

Conduct exit interviews and analyse reasons for employee turnover.

Recommend initiatives to improve retention, motivation, and workplace culture.

Plan employee recognition, celebrations, and internal engagement activities.

10. HR MIS & Reporting

Maintain accurate HR databases and employee records.

Prepare regular HR reports for Management covering:

Headcount

Attrition

Recruitment status

Attendance and absenteeism

Manpower vacancies

Employee movements

Payroll inputs

Training

Performance

Employee grievances

Provide data-driven HR insights and recommendations to Management.

Key Deliverables

Timely closure of manpower requirements across outlets.

Accurate and timely payroll inputs.

Reduction in unnecessary employee attrition.

Strong employee documentation and HR records.

Consistent implementation of HR policies across all outlets.

Effective grievance and disciplinary management.

Improved employee engagement and retention.

Compliance with applicable labour and employment regulations.

Establishment of structured HR systems and processes as Manifest Hospitality continues to grow.