Human Resource Coordinator - Off Roll Position

Role & responsibilities

• Coordinate with Business Teams for agency partner onboarding requirements.
• Resolve onboarding-related issues by coordinating with internal teams and external stakeholders.
• Handle a high volume of calls, emails, and escalations related to onboarding activities.
• Ensure adherence to onboarding processes, compliance requirements, and service timelines.
• Act as a single point of contact for onboarding-related queries from business stakeholders.
• Liaise with the PeopleStrong team for document verification, code generation, and onboarding approvals.
• Track onboarding requests from initiation to completion and ensure timely closure.
• Escalate critical cases and work towards timely resolution.

Preferred candidate profile

• Graduate in any discipline.
• 1-3 years of experience in operations, onboarding, coordination, or stakeholder management roles.
• Strong coordination and follow-up skills.
• Ability to manage multiple stakeholders simultaneously.
• Comfortable handling a high volume of calls and resolving queries.
• Excellent verbal and written communication skills.