Human Resource Business Partner

Miles has partnered with a leading global professional services firm, ranked among the Top 20 globally, as they build their Global Capability Center (GCC) in India. Join our client's dynamic team and play a critical role in shaping and scaling this strategic growth initiative.

Location-Bandra Kurla Complex, Mumbai

Work Mode-Hybrid (3 days/week in office)

Work Hours-2:00 PM to 11:00 PM

About the Role

Our client is seeking a Senior Manager - HR Business Partner (India) to lead the people strategy for the India GCC during a critical phase of growth and expansion. This role will serve as a trusted advisor to GCC leadership, partnering closely with India, US, and global stakeholders to drive organization effectiveness, workforce planning, leadership development, employee engagement, and HR governance.

The role requires a strategic HR leader who can balance business partnership, operational excellence, and organizational transformation within a fast-growing global environment.

Key Responsibilities

Strategic Business Partnership & Leadership Advisory

• Serve as the lead HR Business Partner to India GCC leadership and senior business stakeholders.
• Drive the people strategy aligned with business objectives, growth plans, and organizational priorities.
• Partner with US and global leaders on workforce planning, talent strategy, succession planning, and organizational design.
• Provide data-driven workforce insights and recommendations to support business decisions.
• Act as a strategic advisor on organizational effectiveness, change management, and culture initiatives.
• Support GCC expansion efforts, including new team setup, capability building, and leadership readiness.

Talent Management & Workforce Planning

• Lead workforce planning initiatives aligned with business growth and headcount forecasts.
• Drive performance management, goal-setting processes, leadership coaching, and talent reviews.
• Partner with Talent Acquisition to deliver hiring plans for critical and leadership roles.
• Develop succession strategies and leadership development programs to strengthen talent pipelines.
• Champion learning and career development initiatives to build future-ready capabilities.

Employee Experience, Culture & Engagement

• Own employee engagement strategy and foster a high-performance, inclusive culture.
• Lead retention initiatives and proactively identify and mitigate attrition risks.
• Act as a senior escalation point for employee relations matters and complex workplace issues.
• Coach leaders and managers on employee performance, team effectiveness, and difficult conversations.
• Drive culture integration initiatives across India, US, and global teams.

HR Governance, Compliance & Risk Management

• Ensure compliance with Indian labor laws and statutory requirements, including POSH, PF, Gratuity, Shops & Establishments, and related regulations.
• Partner with Legal, Payroll, and Global HR teams on policy governance and risk mitigation.
• Oversee audits, statutory reporting, compliance reviews, and employee policy administration.
• Lead POSH governance and support Internal Committee activities where applicable.

Global Collaboration & Change Leadership

• Partner with Global HR, Centers of Excellence (COEs), and Shared Services teams to implement enterprise-wide HR programs.
• Localize global HR policies, processes, and programs while maintaining governance standards.
• Lead change management initiatives associated with GCC growth and global transformation efforts.
• Build strong partnerships across multiple geographies and operate effectively across time zones.

Qualifications & Experience

Required

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field; MBA/PGDM in HR preferred.
• 10-15+ years of progressive HR experience, including significant HR Business Partnering experience.
• Proven experience supporting 300+ employees in high-growth, multinational, GCC, shared services, or professional services environments.
• Strong experience partnering with senior leaders and executive stakeholders.
• Demonstrated expertise in workforce planning, organizational design, talent management, employee relations, and HR strategy.
• Deep understanding of Indian labor laws, HR compliance, and governance requirements.
• Excellent stakeholder management, influencing, communication, and problem-solving skills.

Preferred

• Experience supporting or building Global Capability Centers (GCCs).
• Exposure to scaling India operations from setup through expansion phases.
• Experience working with US-based professional services, consulting, or multinational organizations.
• Strong track record of leading organizational transformation and change management initiatives.
• Experience collaborating with global HR Centers of Excellence and shared services teams.

Why Join?

• Opportunity to help build and scale a strategic India GCC for a globally recognized professional services firm.
• High visibility role with direct exposure to India and US leadership.
• Ability to influence organization strategy, culture, and talent outcomes from the ground up.
• Collaborative, growth-oriented, and globally connected work environment.