Hub Operations Manager

Dear Professionals,

Greetings!!

Role: Hub Operations Manager

Experience required: 7 to 9 years

Location : Trichy, Aizawl, Asansol, Amritsar, Jhansi, Jaipur

Mandatory Skills:

A "Hub Operations Manager" is responsible for overseeing the day-to-day operations of a designated exam center or hub, ensuring smooth execution of online assessments, managing staff, maintaining infrastructure, and adhering to quality standards, all while delivering a seamless candidate experience across the entire testing process; essentially acting as the on-site leader for all operational aspects of the exam center within Company's network.

Operations in Information technology, Telecom or related who has experience of handling 24*7 ops environment.

Key responsibilities may include:

• Exam Day Management:
• Coordinating all aspects of exam day operations, including candidate registration, check-in, system checks, invigilation, and post-exam procedures.
• Managing exam center staff (invigilators, technical support) to ensure proper execution of protocols.
• Troubleshooting technical issues during exams and coordinating with IT support if needed.
• Center Operations Oversight:
• Maintaining the physical exam center infrastructure, ensuring cleanliness, proper seating arrangements, and equipment functionality.
• Monitoring exam center compliance with security protocols and regulations.
• Managing vendor relationships related to exam center operations (catering, security, etc.)
• Staff Management:
• Training, and supervising exam center staff to ensure high-quality service delivery.
• Performance evaluation and development of the exam center team
• Reporting and Analysis:
• Generating reports on exam center performance metrics, including attendance, technical issues, and candidate feedback.
• Identifying areas for improvement and implementing necessary adjustments to optimize operations
• Client/TC management Coordination:
• Collaborating with clients to understand their specific requirements and ensure smooth delivery of exams.
• Addressing client concerns and providing timely updates on exam center operations
• Approaching new clients for capacity addition

Required Skills:

• Strong organizational and planning skills to manage multiple tasks simultaneously
• Excellent communication and interpersonal skills to interact with candidates, staff, and clients
• Problem-solving abilities to address unexpected issues during exams
• Technical proficiency to operate exam delivery systems and basic troubleshooting
• Leadership qualities to motivate and manage a team