Hub Manager || Showroom Manager

Role: Hub Manager
Location:

About Spinny:
Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premium experience to customers. As a testimony of Spinny's commitment to transparency and quality, every car on the Spinny platform comes with a 200-point inspection checklist, 5-day no questions asked money-back guarantee, and 1-year after-sales warranty. Spinny is backed by leading global venture firms - Tiger Global, ADQ, Avenir Growth, Accel Partners, and Elevation Capital, and is currently valued at ~ USD 1.8 Bn. Currently, Spinny has 35 car hubs that operate across 15 cities - Delhi, Gurugram, Noida, Bangalore, Mumbai, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad, Lucknow, Jaipur, Chandigarh, Indore and Coimbatore.

About the Role
You will be responsible supporting customers in their car buying journey with Spinny at the retail hub. You will play a critical role in customer engagement and must understand customer requirements to recommend products according to their needs, pitching products and negotiating when necessary.

Ideal Candidate:
An ideal candidate would be a hardworking and enterprising individual, with excellent analytical and communication skills. Interested candidates must have an ingenious, scientific approach to problems, backed by a strong outcome-oriented point of view. Interested candidates must have demonstrated experience in customer service.

Key Responsibilities Include:
Allocating slots for walk-ins and visits
Managing the team of relationship managers at the hub
Scheduling HTD
Building a relationship with the customer at the retail hub, understanding their needs and negotiating as needed
Managing the hub inventory
Meeting and engaging with customers, showing them cars and conducting test drives
Ensuring that any issues are resolved

Requirements:
Relevant experience in B2C sales and operations
At least 2 years of team handling
4-5 years of relevant experience
Graduate degree
Good verbal communication skills English, Hindi and regional language