Hub Incharge

You are responsible for:

1.Ensure Hub opening & closing is done as per operational standards and requirements.

2. Supervise the Sorters who receive the shipments.

3. Planning as per available resources and allocating shipment for bike and van deliveries.

4. Ensure all team members are trained and are aware of operational standards.

5. Sorting shipment as per defined routes.

6. Create the Runsheet/Pickup sheet and assign daily work to WMs.

7. Prepare Reports; Check and revert on mails.

8. Execute ERP Transaction.

9. Prepare and share Day End reports.

10. Collection of cash, accounting and reconciliation with ERP.

11. Participate in delivering the shipment/pickup as per operational requirement to the customer when required.

12. Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR.

13. Adhering & supporting the organization into seamless adoption of new policies & process.

14. Track undelivered shipment in ERP and call customer to identify reasons for non-delivery.

15. Track wish masters performance at a real time basis to ensure all deliveries are completed as per plan.

16. Provide support to the Wish Masters enroute and take necessary actions.

17. Ensure unexplained Zero stock variance at the hubs on a daily basis.

18. Achievement of Key Performance Indicators of Tem members as per companys goal.

To succeed in this role, you should have the following:

1. Proactive engagement to solve customer issues before they escalate, a keen ability to gather and act on customer feedback to drive customer experience improvements, and the agility to adapt strategies in real-time to meet evolving customer needs. 
2. Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of touchpoints.
3. Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization.