Hub Incharge

Hub Incharge (HI) Kerala

Locations: PGT_Kalladikode / KRL_Nedumkunnam, Kerala
Department: Operations / Logistics & Supply Chain
Position: Hub Incharge (HI)
Employment Type: Full-Time

Job Summary

We are looking for an experienced and responsible Hub Incharge (HI) to manage end-to-end hub operations, ensuring smooth shipment processing, timely dispatch and delivery, rider management, inventory accuracy, and achievement of operational targets.

Key Responsibilities

• Manage day-to-day hub operations including inbound, sorting, scanning, bagging, stacking and outbound activities.
• Ensure all shipments are processed within defined SLA and TAT.
• Manage and monitor delivery executives/riders, including attendance, allocation and productivity.
• Plan daily manpower and ensure adequate rider availability for delivery operations.
• Monitor pending, ageing, undelivered and exception shipments and take corrective action.
• Ensure proper COD collection, reconciliation and submission.
• Monitor shipment and inventory accuracy and conduct regular audits.
• Prepare and maintain daily MIS, operational dashboards and performance reports.
• Coordinate with line-haul, last-mile, customer support and other teams for smooth operations.
• Handle operational escalations and ensure timely resolution.
• Drive hub productivity, delivery performance and service quality.
• Ensure proper hub discipline, safety, cleanliness and compliance with company SOPs.
• Support rider hiring and onboarding based on business requirements.
• Conduct regular team briefings and monitor individual/team performance.
• Take ownership of overall hub performance and achieve assigned business targets.

Candidate Requirements

• Qualification: Graduate preferred; Diploma/PUC candidates with strong relevant experience can be considered.
• Experience: 3–6 years of experience in logistics, courier, e-commerce, warehouse, hub or last-mile operations.
• Prior experience as Hub Incharge / Hub Supervisor / Operations Supervisor / Team Leader is preferred.
• Strong leadership and team-management skills.
• Good communication and problem-solving abilities.
• Good knowledge of local geography and last-mile delivery operations.
• Experience in rider management, COD handling and shipment operations.
• Basic proficiency in MS Excel, MIS and operational systems.
• Willingness to work in shifts, weekends and on holidays as per operational requirements.

Key Skills

Hub Operations | Last-Mile Operations | Rider Management | Team Handling | Shipment Processing | SLA/TAT | COD Management | MIS Reporting | Inventory Management | Manpower Planning | Operational Excellence | Team Leadership

Work Locations:

• PGT_Kalladikode – Kerala
• KRL_Nedumkunnam – KeralaRole & responsibilities

Preferred candidate profile