Hub Incharge

Role & responsibilities

Key Responsibilities

1. Operational Excellence & Compliance

• Performance Management: Own overall hub operations and ensure all activities meet established operational standards and Key Performance Indicators (KPIs).
• SOP & Policy Adherence: Maintain 100% compliance with Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and the Zero Tolerance Policy (ZTP).
• Data & Reporting: Prepare business dashboards and conduct regular reviews with the hub team and Area Manager.
• Quality Control: Continuously reduce error rates in operations and ensure high standards of facility hygiene and shipment safety.

2. Financial & Budgetary Control

• Cost Management: Maintain the Cost Per Shipment (CPS) within budget and drive profitable operations.
• Financial Accounting: Manage hub expenses, petty cash, and ERP-based cash reconciliation/deposits.
• Asset Management: Be accountable for stock audits, inventory accuracy, and all recoveries.

3. Team Leadership & People Management

• Talent Development: Fill headcount gaps promptly, conduct training for Team Leaders, and identify internal talent for career progression.
• Engagement: Lead team meetings, conduct "Open House" sessions for grievance handling, and implement employee engagement initiatives to control attrition.
• Performance Tracking: Monitor Team Leader performance and provide real-time support for undelivered shipments and proactive delivery actions.

4. Stakeholder & Vendor Coordination

• Customer Delight: Manage customer escalations promptly and ensure a superior customer experience at all times.
• External Liaison: Coordinate with local vendors, statutory bodies, and environmental organizations to ensure smooth operations and compliance.
• Cross-functional Collaboration: Work with internal departments to resolve issues identified in open house discussions and escalate critical information to seniors as needed.

Technical Skills & Requirements

• Geographical Knowledge: Complete proficiency in assigned PIN codes and hub routes.
• System Knowledge: Experience with ERP systems for accounting and reconciliation.
• Strategic Planning: Ability to achieve capacity utilization targets and set clear goals for the team.