HRSC Specialist Tier 2

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a HRSC Specialist Tier 2 based in United States.

This role provides an opportunity to support employees through high-quality HR service delivery and advanced case resolution. The HRSC Specialist Tier 2 acts as a key resource for complex HR inquiries, leveraging HR technology platforms and process expertise. You will help improve employee experiences by resolving escalated cases, identifying trends, and driving operational improvements. Working across HR, payroll, benefits, HRIS, and technology teams, you will contribute to efficient and accurate HR operations. The position combines customer service excellence, analytical problem-solving, and HR systems expertise. The ideal candidate will thrive in a collaborative environment focused on continuous improvement, data accuracy, and employee support. This remote opportunity is designed for HR professionals who enjoy optimizing processes and delivering impactful solutions.

Accountabilities:: The HRSC Specialist Tier 2 will manage complex employee inquiries, support HR operations, and enhance service delivery through effective case management, system expertise, and continuous process improvement. This role requires strong attention to detail, collaboration across teams, and a commitment to providing exceptional employee support.

Receive, analyze, prioritize, and resolve complex HR inquiries submitted through the case management system.

Utilize HR platforms such as Workday, ServiceNow, and related tools to investigate issues and provide accurate solutions.

Handle escalated Tier 1 cases involving payroll discrepancies, HR systems, training, and employee transactions.

Perform root cause analysis on recurring issues and recommend process improvements to reduce repeat inquiries.

Maintain and update HR knowledge resources, documentation, standard operating procedures, and service guidelines.

Support HR system upgrades, enhancements, testing activities, and implementation initiatives.

Partner with HRIS, IT, payroll, benefits, and other internal teams to troubleshoot and resolve technical issues.

Process and validate HR transactions, ensuring accuracy of employee data including personal information, employment details, and organizational changes.

Monitor service level agreements, productivity targets, and quality metrics to ensure timely case resolution.

Promote employee self-service tools and educate HR teams on available resources and processes.

Support compliance with internal policies, procedures, and HR operational standards.

Requirements:

The successful candidate will bring experience in HR operations, HR technology, and employee support, with the ability to manage complex cases while maintaining strong service standards. The role requires analytical thinking, excellent communication skills, and confidence working with HR systems and cross-functional teams.

2–4 years of experience in HR Shared Services, HR Operations, HRIS, payroll, benefits, or employee relations.

Advanced experience using Workday, ServiceNow, or similar HR technology platforms.

Experience managing escalated employee cases and complex HR transactions.

Strong analytical and problem-solving skills, including experience conducting root cause analysis.

Ability to interpret HR policies and procedures while applying sound judgment.

Excellent communication, stakeholder management, and customer service skills.

Experience supporting HR process improvement initiatives and system implementations.

Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

High attention to detail and commitment to maintaining accurate employee data.

Ability to collaborate effectively with HR, technology, and business stakeholders.

Benefits:

Competitive hourly pay range of approximately $27.06–$37.21, depending on experience, education, location, and qualifications.

Remote work opportunity.

Comprehensive health, dental, and vision insurance plans.

401(k) retirement plan with company match.

Short-term and long-term disability coverage.

Accident, life, and travel insurance options.

Flexible spending account options.

Tuition reimbursement opportunities.

Employee Assistance Program (EAP).

Volunteer time off and community engagement opportunities.

Paid vacation, sick leave, holidays, floating holidays, and inclusion days.

Length of service recognition awards.

Professional training and career development opportunities.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1