HRIS Functional Analyst - Junior

HR Onboarding Support Specialist (Contract - 6 Months)

Location: Bangalore, India
Department: People Operations / HR Shared Services
Employment Type: Contract

About the Role

Catalyst Brands is seeking a highly motivated HR Onboarding Support Specialist to support our store associates, managers, and internal business partners throughout the employee onboarding process. This role serves as the first point of contact for onboarding-related inquiries, troubleshooting system and process issues, coordinating with cross-functional teams, and ensuring new hires complete onboarding activities accurately and on time.

The ideal candidate is customer-focused, detail-oriented, highly organized, and capable of resolving issues independently while collaborating effectively with HR Operations, Payroll, IT, and HR Systems teams.

Keys responsibilities:

1. Take calls/emails/remedy tickets from store managers/ employees regarding onboarding challenges/ questions
2. Troubleshoot the issue and come up with level 1 resolutions and if level 2 support is required then is able to create remedy ticket/ email level 2 team (IT, HR Ops, Payroll) to resolve/ provide support
3. Follow-up and be able to support stores successfully complete onboarding.

Key skills:

1. Ability to communicate fluently in English - written, oral and through tickets.
2. Problem solving ability - be able to understand the basic technology/ process challenges and trouble shoot with the store manager as well as the backend teams - IT and Payroll to resolve the issue
3. Have a sense of urgency and understand the importance and implications of completion of the onboarding process on time
4. Ability to learn process/ technical trouble shooting with minimal training and documentation
5. Critical thinking skills - able to connect the dots and identify the root cause of the problem and loop in the right teams to resolve onboarding issues.
6. Self-organized and able to execute the job responsibilities with minimum supervision.

Preferred Qualifications

• Experience supporting retail operations or multi-location environments.
• Exposure to PeopleSoft HRMS, Oracle HCM, or other HR technology platforms.
• Knowledge of HR Operations, Payroll, Employee Data Management, or Shared Services processes.
• Experience with case management tools such as Remedy, ServiceNow, or similar ticketing platforms.

What you get:

Enjoy a rewarding career at Catalyst, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference with Americas most iconic retail brands.

Opportunities for growth and development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement.

Collaborative and supportive culture: We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees success.

About Catalyst:

Catalyst Brands reflects the bringing together the rich heritages of our brands with modern excitement and a new vision for success. Six iconic brands came together under a unified powerhouse portfolio to celebrate the essence of American style. We will leverage our rich history, resources and best-in-class industry talent to further build the success of our brands. At Catalyst we are united in one shared purpose: We exist to ignite America s most beloved retail brands to make fashion accessible to all.