Hris Consultant

JOB SUMMARY

The post holder will provide first line support for all colleagues across core HR and scheduling systems. Duties include data entry, maintaining system data, configuring systems, providing guidance and training to users, system and data investigations, reporting, and preparing data for payroll. The post holder will proactively monitor data quality, build customer relationships, and assist system specialists with projects.

Key Responsibilities

• Perform accurate data entry across systems to ensure payroll, HR, and operational data is available within deadlines.
• Provide responses to queries relating to HR system processes and functionality.
• Investigate, resolve, or escalate system and data errors appropriately.
• Perform system configuration and user training for HR systems.
• Prioritize and triage queries and requests to ensure team SLAs are met.
• Rectify missing information (such as employee, position, and occupancy numbers) promptly to prevent payroll errors.
• Assist with data cleansing and audit activities as directed by the HRIS team.
• Act as a process champion, supporting user understanding of standard operating procedures.
• Work independently on assigned tasks, self-assigning tasks and queries as appropriate.
• Understand key company policies and processes to answer user questions.
• Create user accounts and assist with password resets.
• Maintain high levels of efficiency, accuracy, and professionalism.
• Undertake ad-hoc tasks, reporting, and project work as directed by the HRIS team.

This list of key responsibilities is not exhaustive, and the post holder may be required to undertake other relevant and appropriate duties as reasonably required.

CRITERIA

Qualifications

• Essential: BE / B. Tech

Experience

• Essential: 2 to 3 years in HRIS application support, preferably iTrent.
• Desirable: Experience working in an IT or support environment within a large, complex organization.
• Desirable: Accounting and reporting experience in a large environment.

Technical Skills

• Essential: Working independently to meet deadlines, ability to prioritize workload, high-quality data entry, and managing a high-volume/diverse workload.
• Desirable: Experience working with HR data or systems, supporting or creating internal processes, and resolving system/process queries.