HRBP
IntouchCX · Bengaluru · onsite · Posted 63d ago
₹3.2L - ₹6.5L PA1–6 yrsfulltimeSourced from
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About this role
We are looking for an experienced HR Business Partner (HRBP) with strong BPO experience to manage employee relations, engagement, retention, and HR operations for a large employee span. The ideal candidate should have hands-on experience managing a span of control of 300500 employees and be comfortable working in night shifts.
Key Responsibilities
- Manage employee relations and address employee grievances effectively.
- Drive attrition management and implement retention initiatives.
- Conduct regular employee engagement activities to improve employee satisfaction and retention.
- Manage the new hire induction process and ensure smooth onboarding.
- Conduct and manage PIP discussions with employees in coordination with business leaders.
- Conduct exit interviews and analyze feedback to identify attrition trends.
- Handle warning letters and disciplinary actions as per company policies.
- Partner with operations teams to resolve employee-related concerns.
- Track employee issues and ensure timely closure of grievances.
- Work closely with managers and team leaders on employee performance and behavioral concerns.
- Analyze HR metrics including attrition, absenteeism, employee engagement, and retention.
- Manage HR activities for a span of 300–500 employees.
- Ensure compliance with organizational HR policies and processes.
- Support business requirements and provide HR insights to the leadership team.
Mandatory Requirements
- Mandatory BPO experience.
- 2–7 years of relevant HR/HRBP experience.
- Hands-on experience in attrition management and employee relations.
- Experience handling 300–500 employees.
- Strong experience in employee grievance handling, PIP discussions, exit interviews, warning letters, engagement, and new-hire induction.
- Willingness to work in night shifts.
- Immediate joiners preferred.
- Strong communication and interpersonal skills.
Sourced from naukri
Skills
Employee RelationsEmployee GrievancesEmployee Engagement
About IntouchCX

IntouchCX
BPO
3.3k+
employees
2001
25 years old
Winnipeg, Manitoba
Canada
₹3.3L – ₹6.5L PA
This role
About
We have built a culture around our people. By empowering our team members, we exceed your customers' expectations. A win for you is a win for us. Our solutions deliver unmatched customer experiences and actionable insights while leveraging our technology and innovation to improve performance and engagement. We do all this while remaining true to the culture and brand identity of our partners. Our 10 Things are the guiding principles that challenge us to lead with purpose and drive. They inform every team member, of every solution and every goal. As a company and as individuals, we know our ‘why’ and are driven to achieve it every day. It’s what helps us go above and beyond to guide our clients and each other. While we have bold growth goals, we’ll never sacrifice the thing that makes us who we are: our soul. It continues to shape our culture and partnerships. We work in a dynamic, ever-changing environment. We work with purpose and seize opportunities to set new industry standards.
Industries
BPOBPO/KPO
Employees rate it well for
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