HRBP - Delhi Airport Base (For Cabin Crew & Pilots) - 5 Days/week

Job Description
Senior Manager HRP


Senior Manager - HR Business Partner (Inflight Services & Pilots, Delhi Airport)
Location
Delhi Airport
Role Type
Individual Contributor

Role Purpose
Partner with business leaders across Cabin Crew and Pilots to drive employee experience, engagement, workforce effectiveness, talent outcomes, and organizational health. The role will serve as the primary HR partner for approximately 2,500+ Cabin Crew and 1,400+ Pilots based at Delhi and will be responsible for driving people initiatives aligned with business and operational priorities.
Qualification & Experience

• Master's degree in Human Resources, Business Administration, Psychology, or related discipline.
• 12+ years of experience in Human Resources, with significant experience as an HR Business Partner supporting large employee populations.
• Experience in aviation, hospitality, retail, operations, or other large frontline workforce environments preferred.
• Strong experience in employee relations, engagement, performance management, workforce planning, and stakeholder management.

Key Responsibilities
Strategic HR Business Partnering

• Partner with Base Heads, Functional Leaders, Chief Pilots, and operational stakeholders to drive the people agenda.
• Act as a trusted advisor to leaders on employee, talent, capability, and organizational matters.
• Translate business priorities into actionable HR interventions and people plans.

Employee Relations & Grievance Management

• Lead resolution of employee grievances, behavioral matters, workplace concerns, and complex employee relations cases.
• Facilitate coaching, counselling, corrective action, and difficult conversations where required.
• Ensure fair, timely, and consistent application of company policies and processes.
• Partner with leaders to proactively identify and mitigate employee relations risks.

Employee Engagement & Employee Experience

• Drive employee engagement strategy and execution for Cabin Crew and Pilots.
• Conduct regular employee connects, focus groups, listening forums, and base visits to understand employee sentiment.
• Review engagement survey results and develop targeted action plans with business leaders.
• Own execution and governance of engagement initiatives and monitor their effectiveness.
• Drive recognition, wellness, inclusion, and employee well-being programs.

Employee Wellness

• Lead wellness interventions focused on physical, emotional, financial, and social well-being.
• Collaborate with internal and external stakeholders to design and implement wellness initiatives.
• Monitor utilization and effectiveness of wellness programs and recommend improvements.

Workforce Insights & HR Metrics

• Monitor and drive key people metrics including:
• eNPS
• Employee engagement scores
• Attrition
• Absenteeism
• Analyze employee data and generate actionable insights for leadership.
• Present periodic people dashboards and recommendations to stakeholders.

Talent Acquisition & Workforce Readiness

• Partner with Talent Acquisition to ensure achievement of Cabin Crew hiring targets for Delhi Base.
• Lead the hiring events, assessment processes, and closure of numbers for cabin crew in DEL

Stakeholder Management

• Build strong relationships with operational leadership teams across Cabin Crew and Pilots.
• Drive alignment between HR priorities and business objectives.
• Ensure effective communication and change management across employee groups.

Policy Governance & Compliance

• Ensure adherence to HR policies, company standards, and regulatory requirements.
• Drive consistency in employee lifecycle processes and HR governance.
• Support audits, investigations, and policy implementation initiatives as required.

Skills & Competencies

• Strong Employee Relations capability
• Influencing and Stakeholder Management
• Data-driven decision making
• Conflict Resolution and Negotiation
• Executive Communication
• Coaching and Counselling
• Business Acumen
• High Emotional Intelligence
• Problem Solving and Critical Thinking
• Change Management
• Project Management
• Resilience and ability to operate in a fast-paced environment