HR Transformation & Operations

Job Title: Manager / Senior Manager HR Transformation & HR Technology

Location: Gurugram, Haryana
Function: Human Resources
Reporting To: Chief People Officer
Experience: 1015 Years
Industry Preference: Retail | QSR | FMCG | Logistics | Manufacturing | High-Growth / Large Workforce Organizations

Job Summary

We are looking for a technology-first HR Transformation professional to lead HR digital transformation, process excellence and HR technology initiatives across the organization.

The role will be responsible for redesigning HR processes, driving automation and digitalization, managing HR technology platforms, strengthening HR data governance and analytics, and improving employee experience across the employee lifecycle.

The role will work closely with HR, Operations, Technology and Business teams to deliver scalable, efficient and data-driven HR solutions.

Key Responsibilities

1. HR Transformation & Process Excellence

• Lead HR transformation and process improvement initiatives.
• Review, redesign and standardize employee lifecycle processes.
• Identify manual processes and implement automation and workflow solutions.
• Drive digitalization to improve efficiency, scalability and employee experience.

2. HR Technology / HRMS

• Own and manage HR technology platforms and applications.
• Drive HRMS enhancements, upgrades, integrations and system improvements.
• Partner with IT teams and technology vendors for implementation and issue resolution.
• Ensure HR systems remain aligned with business and workforce requirements.

3. Employee Lifecycle & Data Management

• Digitize and optimize processes covering hiring, onboarding, transfers, promotions, employee master data, role changes and exits.
• Establish controls for HR data accuracy and integrity.
• Improve employee experience through simplified digital HR processes.

4. HR Operations & Compliance

• Strengthen governance for large/frontline workforce management.
• Ensure adherence to labour laws, wage regulations and statutory requirements.
• Partner with Operations and HR teams to ensure compliant and practical HR processes.

5. Payroll & Compensation Process

• Strengthen payroll input processes, validation and controls.
• Drive automation and process improvements in payroll workflows.
• Minimize payroll errors through effective data governance.

6. HR Analytics & Reporting

• Build HR dashboards, scorecards and management reports.
• Analyze workforce data to identify trends, risks and opportunities.
• Develop analytics-based solutions for:
• Attrition analysis
• Exit NPS
• Employee distance mapping
• Workforce productivity
• Employee engagement
• Workforce planning

7. HR System Integration & Data Governance

• Manage integrations between HRMS and related business applications.
• Ensure accurate employee data flow across systems.
• Establish validation controls for joining, transfers, exits, employee master changes and organizational changes.
• Drive data quality and reporting reliability.

8. Change Management & User Adoption

• Act as escalation point for HR technology and process issues.
• Train HR teams, frontline managers and business stakeholders.
• Drive adoption of new HR systems and processes through structured change management.
• Ensure timely resolution of user issues.

Key Skills / Keywords

HR Transformation | HR Digital Transformation | HR Technology | HRMS | HRIS | HR Automation | HR Process Excellence | HR Operations | Employee Lifecycle Management | HR Analytics | People Analytics | HR Dashboards | Data Governance | Payroll | Workforce Management | System Integration | Change Management | Process Re-engineering | Digital HR | Project Management | Vendor Management | Labour Laws | HR Technology Implementation

Candidate Profile

• MBA / PGDM in HR, Business Administration or related discipline.
• 1015 years of progressive HR experience.
• Strong experience in HR Operations, HR Technology and HR Transformation.
• Experience in implementing HR systems, automation and process transformation projects.
• Strong understanding of Indian labour laws, wage regulations and statutory compliance.
• Strong analytical and data management capabilities.
• Experience with HRMS/HRIS, payroll, reporting and dashboarding tools.
• Experience managing technology vendors and cross-functional projects.
• Candidates from Retail, QSR, FMCG, Logistics, Manufacturing or other large workforce environments preferred.

What Success Looks Like

• Increased HR process automation and digital adoption
• Reduced manual interventions and process turnaround time
• Improved employee experience
• Improved HR data accuracy and reporting
• Successful HR technology implementation and stabilization
• Strong compliance and process governance
• Better workforce analytics and business insights
• High adoption and satisfaction with HR systems