HR Shared Services

Key Responsibilities:

1.      Centralization of Employee Data

• Handling the entire centralization process/ data for all CX employees.

2.      Policy and SOP Adherence

• Ensures to follow company policies and standard operating procedures (SOPs).

• Ensure personal compliance with all Company policies.

3.      Document Validation:

• Approve various document requests, eg: Home Address Proof, Marital Status Change, PR Update Status, Passport Name Change, Add Dependents, Update Dependent, Vaccination, Visa/Work Permit etc.

4.      System Management:

• Work with team to prioritize tasks and address system-related issues.

Collaborate within the team for document validation clarifications and ensure all guidelines are followed.

• Facilitate updates to employee information on the HR system, ensuring accuracy and efficiency.

5.      Beneficiary Management:

• Process addition or deletion of staff beneficiaries in accordance with Company policy.

• Ensure timely and accurate handling of all beneficiary requests, maintaining privacy and compliance.

6.      Communication and Collaboration:

• Collaborate with Supervisor for document checks.

• Utilize CMS for effective communication with employees, providing detailed information for document approval.

7.      Data Privacy:

• Act as the custodian of employee data, ensuring adherence to the Company's NDA policy.

• Maintain data privacy in accordance with Company guidelines.

• Administration

• Proper handling of work based on the influx of requests to ensure TAT's and SLAs are met.

• Manage the day-to-day administration of the workload to ensure completion of tasks within the defined TAT's.

• Maintain daily & weekly data of tasks performed.