HR Shared Services Associate

We are hiring for Employee Care Team Associate HR Shared Services / HR Helpdesk in Pune Baner.

Role: Employee Care Team Associate HR Shared Services
Experience: 02 Years
Location: Pune Baner
Work Mode: Work from Office (5 Days/Week | Both-way Cab Facility Provided)
Shift: 5:30 PM 2:30 AM IST

F2F Interviews: on Friday, October 07, 2026 , 4.00 PM onwards.

Office Address:

Clean Harbors India LLP,

Smart works Coworking Spaces Private Limited,

M-Agile, 7th Floor,

Pan Card Club Road, Baner, Pune – 411045

Key Responsibilities:
• Handle inbound calls from US & Canada employees regarding HR-related queries
• Handle and resolve HR Helpdesk tickets through email/ticketing systems
• Address queries related to Payroll, Benefits, HR policies, and employee services
• Provide excellent customer service and ensure timely resolution
• Track tickets and follow up on pending issues
• Coordinate with internal HR teams for escalations and resolutions
• Maintain accurate employee records and HR data
• Meet defined SLA, productivity and quality targets

What We Are Looking For:

• 0–2 years of experience in HR, HR Shared Services, HR Helpdesk, Customer Support/Service, or International Voice Process
• Experience in inbound calling and ticket handling is preferred
• Excellent verbal and written communication skills
• Good customer service and problem-solving skills
• Basic knowledge of HR, Payroll or Benefits is an advantage
• Good MS Office skills
• Willingness to work from office and evening/night shifts

Regards

Shashank Abraham