HR Services Specialist

Changing lives. Building Careers.

Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what’s possible and making headway to help improve outcomes.

KEY RESPONSIBILITIES   

Develop and maintain dashboards in ServiceNow to provide HRSS and HRLT insights  

Monitor and improve data quality through audits and issue resolution across HR systems  

Identify automation opportunities to reduce manual tickets and repetitive transactions  

Support Workday Tier 2 transactions and user experience, including troubleshooting and issue resolution.  

Maintain and update HR content on the Planet Integra HR site to ensure accuracy and usability.  

Help build and maintain standard operating procedures (SOPs) and knowledge articles tied to systems  

Support tiered HR service model, including escalation of complex requests  

Support system testing (UAT), releases, and enhancements in partnership with HRIS and Payroll teams  

Collaborate with HRSS, HRIS, Payroll, and People Analytics teams to address cross-functional requests.  

Coordinate small to mid-sized HR Operations projects, including tracking timelines, action items, risks, and follow-ups to support timely execution.  

Support the HR Service Delivery model by improving intake processes , documentation, workflows, reporting, and system enablement rather than owning day-to-day ticket resolution .  

Partner with HR Business Partners, Payroll, HRIS, and local teams to identify recurring service issues, improve process clarity, and strengthen escalation paths for complex HR questions .  

Support internal and external audit requests by gathering information, confirming data accuracy, and providing documentation in a timely manner.  

Prepare basic reporting, trend insights, and ad hoc analysis to help identify workload drivers, recurring issues, and opportunities to improve the HR service experience.  

Participate in special projects and continuous improvement efforts that support HR Shared Services, HR systems, payroll partnership, and global service delivery.  

Governance follows established SOPs and ensure compliance with HR policies and data privacy standards.    

Maintain accurate documentation of workflows, process changes, system enhancements, and escalation paths .  

REQUIRED SKILLS & MINIMUM QUALIFICATIONS  

Education:   

Bachelor’s degree in Human Resources , Business Administration, or related field preferred.  

Experience:   

2–4 years of experience in HR operations, shared services, or HR systems support.  

Skills :  

Experience with HR systems such as Workday and ServiceNow.  

Experience with data analysis and reporting (Excel, dashboards, or equivalent tools)  

Exposure to process improvement, automation, or system optimization  

Strong communication and customer service skills .  

Ability to manage multiple priorities in a fast-paced environment.  

Basic project management skills, including the ability to organize work, track deliverables, manage deadlines, and follow up with stakeholders.  

Strong ability to follow and maintain standard operating procedures, process documentation, and knowledge articles.  

Comfort working with colleagues across regions and cultures, with the ability to communicate clearly and professionally.  

Ability to work independently, manage competing priorities, and proactively resolve or escalate issues.  

Attention to detail and problem-solving capabilities.  

Experience with knowledge management tools and HR self-service portals .  

Tools And Equipment Used :  

HR systems including Workday and ServiceNow  

Microsoft Office Suite (Excel, Word, PowerPoint, Teams)  

Unsolicited Agency Submission

Integra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition. Where agency agreements are in place, introductions (the initial sharing of a candidate’s name, resume, or background) are position-specific and may only occur within the scope of that approved agreement. Please, no phone calls or emails.