HR Service Specialist

ELC - HR Specialist - JD:
As a core member of the Employee Life Cycle Management (ELCM) team, you will play a pivotal role in delivering
comprehensive HR service support to the HR community, business managers, and employees. Reporting directly to
the Team Lead, you will be responsible for ensuring the accurate and timely processing of employee-related information
across various stages of the employee life cycle.
Your primary focus will be to provide high-quality support to internal stakeholders by maintaining data integrity, adhering
to service level agreements, and ensuring compliance with HR policies and procedures. This role demands strong
customer service orientation, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Your responsibilities:
. This position is responsible for managing employee data accurately from Hire to Retire complete process in
Hi-Next as the data will flow to all downstream applications.
. Ability to work across geographies and different regulatory environments.
. Ability to analyze and understand complex problems and their resulting dependencies.
. Excellent attention to detail, time management, and multitasking skills.
. Support in preparing offer letters for shortlisted candidates
. Preparing offer letter for shortlisted candidates and keeping track of BGV status
. Support key Employee Life Cycle processes such as onboarding of new professionals, professionals data
management, absence management, visa renewals. transfers, offboarding of professionals.
. Monitoring payroll related data in in Workday, including salary and regular payments, and assuring supporting
documentation are in place.
. Oversee time-sensitive procedures and assure that data, such as salary, one-time payments, bank information,
etc., is validated as correct and genuine.
. Adhere to the SOP and WI's defined for each process and follow the instructions as mentioned
. Ability to identify process deficiencies and perform initial root cause analysis in support of improvements.
. Ensure to achieve SLA targets and agreed KPIs, identification of root causes of operational issues and imple-
mentation of improvement measures.
. Capturing ELC related activities into appropriate systems and record the employee queries in an appropriate
IT system (ticketing tool) and process ownership of complete employee life cycle from Hire to Retire/ Termina-
tion
. Ensuring execution and delivery of ELC services according to defined Service Level Agreement(s) like TAT,
quality and Customer satisfaction (C-SAT), etc
. Extracting reports for internal data quality through Ad-hoc query, or from customized Transactions and
willingness to learn and implement the learning in an innovative manner.
. Living Hitachi Energy core values safety and integrity, which means taking responsibility for your own actions
while caring for your colleagues, and the business.

Your background
. Graduate/ MBA
. At least 1-3 years of experience in HR Shared Services in a global organization will be added advantage
. Proficiency in MS Office and excellent written and verbal communication
. Skills ability to manage multiple demands on time and work with cross functional teams
. A collaborative, solutions-oriented approach, strong analytical skills and a proactive way of working to serve.
Customers with a can-do attitude
. This role requires the candidate to work in a night shift to support global operations